April 17, 2016

Unable to join Skype for Business/ Lync meeting remotely using Mac Book.


Issue: Unable to join Skype for Business/ Lync meeting remotely using Mac Book.

Problem statement:

Recently I came across very strange issue. Skype for Business/ Lync Meeting join was working remotely using windows computer/laptop, Mobile app however meeting join was NOT working using Mac book..

Resolution:

There was no issue when Windows client join meeting means external meeting Join URL and reverse proxy was working.

Also Skype for Business meeting join was working correctly internally using Mac Book hence there is something wrong externally or on Reverse Proxy only.

Hardware load balancer was working correctly and all required port was open on external firewall hence concentrated on Reverse Proxy server.

Even Reverse Proxy was working because remember windows client was able to join meeting correctly so this was strange issue.

Hence I reset the IIS on reverse proxy server. (I use IIS ARR for Reverse proxy)

Command: IISRESET

This actually did the trick and meeting join started externally using Mac Book.

I don’t know what was different when Mac Safari browser was joining meeting.  Looks like when I try to join the meeting using Mac, this was quering the meeting URL which will go through the reverse proxy, here it might not activate the Lync client and the traffic will flow through the reverse proxy, joining a meeting might fail if there are any issues with the reverse proxy.

 

Thank you.

Skype Meeting Broadcast troubleshooting



Skype Meeting Broadcast troubleshooting

How to setup Skype Meeting Broadcast: refer this article.
How to schedule Skype Meeting Broadcast: refer this article
How to join Skype Meeting Broadcast: Refer this article

How to provision user to use Skype Meeting Broadcast meeting as presenter?
·        Assign the appropriate license once AD user showed up in Office365 Tenant.
·        User must be enable on Lync or Skype for Business enable to use rich feature provided by Skype for Business/ Lync Server.
·        Grant external access policy with Public IM connectivity (PIC) access in order to present Skype Broadcast meeting.
Note: Keep in mind if you are using Skype for Business/Lync On-Prem then you have to have enable PIC to user who is going to use Skype Meeting Broadcast as presenter, event, producer etc.
Incase user don’t have PIC access policy then,
If user is not enable for PIC (Public IM connectivity) then when user Join Skype Meeting Broadcast as presenter/organizer then they will get error. “An error occurred during the Skype Meeting.” 

When you open UCCAPI log in snooper then you will see Forbidden access.

ms-diagnostics: 1001;reason="From URI not authorized to communicate with public IM providers.

SIP/2.0 403 Forbidden
Authentication-Info: TLS-DSK qop="auth", opaque="635E2E66", srand="35CB27B9", snum="303", rspauth="5a26018afe5cb3977c98c74c755bd6d3d834816f", targetname="hq1wp-fe13.corp.brocade.com", realm="SIP Communications Service", version=4
Via: SIP/2.0/TLS 10.120.21.7:57273;ms-received-port=57273;ms-received-cid=49A7F00
Content-Length: 0
From: "Balu Ilag";tag=c7f050a971;epid=3acd7df579
To: ;tag=50EFE76D92074B127659070A4A9BCFDC
Call-ID: db284467514844be9238d77124816a45
CSeq: 1 INVITE
ms-diagnostics: 1001;reason="From URI not authorized to communicate with public IM providers";from-uri="bilag@brocade.com";destination="BL20R04meet597@noammeetings.lync.com";source="cssipbrm.brocade.com"
Server: RTC/5.0

Resolution:
In order to resolve this we must assign external policy with PIC access the user who presenting / organizing Skype Broadcast Meeting.
Using PowerShell:
PS C:\> Grant-CsExternalAccessPolicy -Identity "bilag" -PolicyName "Allow Federa

tion+Public+Outside Access"

Using Control panel:
Lync Control Panel > Users > find user and select external access policy as “Allow Federation+Public+Outside Access”


Click on OK. 

Sorry, we were trying to get some info about your company’s policies but could’t.
 
User will get this error when user does not have Office365 license assign.
Login to the Office365 portal > Users > Active Users > Select user and edit and assign appropriate license.  

Unable to join Skype Meeting Broadcast in browser.

Error: No compatible source found for the current browser environment. (0x10600001)

When I search using error code “0x10600001” found below description on https://amp.azure.net/libs/amp/latest/docs/
No tech player that can play the requested sources, but if Flash plugin in is installed, it is likely that a source could be played. 'No compatible source was found for this video.' is displayed to the end user.
This is basically error when browser could not play or show audio/video.
Resolution:
Simply install latest Adobe Flash Player as suggested resolution on error page.
Or  
Sometimes the website you’re visiting doesn't look right. It shows up as a jumble of out-of-place menus, images, and text boxes. What's going on? One possible explanation: The site might have been designed for an earlier version of Internet Explorer. If Internet Explorer recognizes that the webpage isn't compatible, you'll see the Compatibility View button on the Address bar. Try clicking it.
 

Issue: Internet exploror cannot load Yammer feeds In Skype Meeting Broadcast?

Resolution:

Sometimes, particularly in Internet Explorer 11, Yammer might not load successfully. To resolve this,

Open Internet Explorer and click Internet Options > Security. Deselect Enable Protected Mode and click OK. Refresh your browser to reload the page with the new settings. Refer below.
 

 Upcoming features:

Microsoft is planning to add Question and Answer apps on right side of Skype Meeting Broadcast page.
How it will gono look like?



Thank you.

How to Join Skype Meeting Broadcast?


How to Join Skype Meeting Broadcast?


How to setup Skype Meeting Broadcast: refer this article.
How to schedule Skype Meeting Broadcast: refer this article

Click on Skype Meeting Broadcast URL (you may receive invitation from organizer)

If you are presenter or organizer then click on “Join the event” otherwise click on view as an attendee.

If you have Skype for Business client install then you will receive option as “Join Meeting Audio”

Join as ‘Use Skype for Business (full audio and video experience)’ and say OK. See the below screen.
 
 

Note: Assuming that join Meeting Audio option is on for Skype for Business client.

Once you join Skype Meeting Broadcast. You will see screen like below:

You have click on Video and start Video once Video get start  

 
 
Now right click on video (which is showing) and click on “Make Active Video for broadcasting”.

Once make Video active for broadcast then click on Start Broadcast

Once you click on Start broadcast and broadcast starts, then attendee will see, Video, they will listen audio and see YAMMER feeds (if you added Yammer group ID and company name).

You can add presentation by clicking on content icon. Once you add content (PowerPoint presentation to meeting) then attendee will see the same.

What are the Layout option available?

·        Video Only

·        Video and Content

·        Content Only

See below image.  

What happens when presenter / Organizer gets another call?

While broadcasting if presenter receives another call then existing Skype Meeting Broadcast will automatically put on hold (pause status).
Presenter can resume the broadcast later.
See the below Image.
 


How to disconnect Skype Meeting Broadcast?
On presentation screen you simply click on “Stop Broadcast” button.
Like below Image.
Remember you cannot restart a broadcast
 
Once you click on “Stop Broadcast” you will get below option and if you want really stop broadcast then click on “Stop Broadcast.


 
Thank you.

How to Schedule Skype Meeting Broadcast?


How to schedule Skype Meeting Broadcast?
If you want to setup your Skype for Business or Lync Server 2013 On-Prem environment for Skype meeting Broadcast then refer this article.
What are the roles available in Skype Meeting Broadcast?
Assuming that you have Skype Meeting Broadcast setup now want to schedule broadcast meeting. A large meeting requires up-front planning and preparation by a team of committed individuals, thus, Skype Meeting Broadcast includes different roles that come with their own capabilities for delivering, participating in, or attending the broadcast:

Producer. Manages the meeting sources (audio, video, and PowerPoint decks), records the event, and posts the recording to Office 365 Video.

NOTE: Using an embedded video in a PowerPoint presentation is currently not supported in Skype Meeting Broadcast.

Organizer. Creates the meeting request and invites attendees. Reviews meeting reports etc.

o    Team member. Participates in the meeting as a presenter or speaker.

o    Attendee. Watches the event online.

What are the option available as organizer to invite attendee?
a.     Anonymous: (Black color in below meeting).
Anyone with the join link can attend, even if they are external to your company or with in company.

b.     Secure: (red color in above image)
Only those users who have been invited by the broadcast service can attend. When you select this option, you'll get an Attendees field where you can enter the email addresses of the people you want to invite. To invite a group, enter the group alias, such as abc@mydomain.com.
c.      All Company: (Green color in above Image)
Anyone from your company can attend by clicking the join link. They'll use their company user name and password to attend.

How to Schedule Skype Meeting Broadcast?

1.     Open URL https://broadcast.skype.com

2.     Type your company provided email address and password (if asked).

3.     Click on create new meeting.


4.     Fill the mention information.



5.     Select if you require video recording or not. If require the check mark.

6.     Finally click on create

Refer Microsoft article.

How to customize the Skype Meeting Broadcast to add Yammer feed?

Prerequisites for Yammer Feeds:
Before adding a Yammer feed to your Skype Meeting Broadcast, make sure:
·        Your company has a Yammer network. See Setting up your Yammer network for more information.
·        The Yammer group you're setting up for the Skype Meeting Broadcast is open or has the same security group as the one you're inviting to the meeting. See Yammer admin guide for more information.
·        Sometimes, particularly in Internet Explorer 11, Yammer might not load successfully. To resolve this, open Internet Explorer and click Internet Options > Security. Deselect Enable Protected Mode and click OK. Refresh your browser to reload the page with the new settings.
Here is example Yammer Group URL:

Note: We need only bold information.
Add a Yammer feed to your Skype Meeting Broadcast.
·        Browse to the Skype Meeting Broadcast portal.

·        Sign in with your work or school account (e.g., bilag@mydomain.com).

·        Select the meeting or event to which you'll add the Yammer feed.

·        Click Customize.

Determine where you want the Yammer feed to be displayed, either to the right of the video player (click Right panel app) or underneath it (click Lower panel app).

Assuming that you are adding Yammer feed on right side then click on Right panel app.

Then Click on Yammer. (Refer the below image).

After selecting yammer:

Finally click on Done.
Refer Microsoft document article for more information

Thank you.


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