August 29, 2015

Invite More People shows blank windows in Lync 2013 and Skype for Business 2015 client.

Issue: Invite More People shows blank windows in Lync 2013 and Skype for Business 2015 client.

Error message: No error message.

Problem Statement:

When you click on ‘Invite More People’ in IM conference or Meeting you may see Blank window where you cannot add participant to existing conversation. This is because of the DPI (Dot Per Inch) display setting of your computer screen.

In order to see correct display to use ‘Invite More People’ feature you have set display setting to 100% not more than 100. Microsoft knows this bug and they are correcting this bug in upcoming updates.

Resolution / Workaround:
This is bug which Microsoft working on it.

You can use workaround as below.

1.    Open Display (Search ‘display’ or open from control panel).

2.    Select ‘Smaller – 100%’ and click on ‘Apply’.

3.    Now you must log off your computer to apply these changes.

After restart open Lync 2013 or Skype for Business 2015 client and use ‘Invite More People’ feature.

Thank you.

August 25, 2015

Support has ended for Office 2003

Support has ended for Office 2003

Support and updates for Office 2003 is no longer available. Office 2003 products no longer receive the following:

·       Assisted support

·       Online content updates

·       Software updates from Microsoft Update

·       Security updates to help protect your PC from harmful viruses, spyware, and other malicious software, which can steal your personal information.

Although you will still be able to start and run Office 2003, you may want to upgrade to a newer version of Office to get continuing support and updates.

If your organization uses Office 2003, go to the end of support page for Windows XP SP3 and Office 2003 for more information.

How do I check my version of Office?

To determine which version of Office you’re using, follow the steps in this article: What version of Office am I using?

More support lifecycle information

For more information about the Support Lifecycle for these Office versions, visit the Microsoft Support lifecycle web page.

Support also ends for Windows XP SP3 on April 8, 2014. For more information, go to support is ending for some versions of Windows page.
Thank you.

Latest Lync and Skype for Business desktop client Updates  

Recently Microsoft release the Lync / Skype for Business 2015 desktop client updates: 

Product Update
External KB
Security update for Lync 2013/Skype for Business  desktop client August 11, 2015 Update

You can download cumulative updates using below link.

Above cumulative updates contains all previously released fixes for Lync 2013. Some kb links are working their way through the system and will be available within the next few days. These updates are available via Microsoft update and download center now.  They will be on Click2run by the end of the week. 

In addition to the release noted above we are also releasing the following products:  

Product Update
External KB
Security update for Lync 2010: August 11, 2015
Security update for Lync 2010 Attendee (administrator-level installation): August 11, 2015
Security update for Lync 2010 Attendee (user-level installation): August 11, 2015
Security update for Live Meeting Console: August 11, 2015
Security update for Live Meeting Conferencing Add-in: August 11, 2015

 Thank you.

Unable to failover RTCXDS database to mirror node.

Issue: Unable to failover RTCXDS database to mirror node.

Error message: WARNING: Cannot failover the database using manual failover.
Problem statement:

When you invoke failover to mirror you may see message that ‘The database mirroring safety level must be FULL to manually failover database “rtcxds”.

You have change safety level to FULL in order to failover DB to mirror node.


You can resolve this using SQL query:

1.    Login to SQL database server or farm and connect database.

2.    Right click on “rtcxds” database and say new query.

3.    Run below query.



You can use same query to any other database replaceing to database name.

Now failover database again using Lync PowerShell or using SQL studio / farm.

Invoke-CsdatabaseFailover –PoolFqdn “pool name” –DatabaseType User –NewPrincipal Mirror

Thank you.

August 19, 2015

How to setup pool resiliency in Lync Server 2013?

How to setup pool resiliency in Lync Server 2013?

If you have more than one Lync pool then you can associate backup pool to have resiliency.
Pool will failover to backup and you get redundancy.
This article will help you to set pool resiliency.
1.    Log on Front End Server and open Lync Server 2013 topology builder (Assuming that you have CsAdministrator group permission) download existing topology.

2.    Expand the pool name where you want to enable for pool resiliency. Right click on pool name and say edit..

3.    Edit properties window will open and under resiliency check mark “Associated backup pool” and then select pool name which you need to set as backup pool.

If you want to automatic failover for voice then check mark “Automatic failover and failback for Voice”.

·       Keep Voice failure detection interval: 300

·       Voice failback interval: 600 as default.
Refer below image:

4.    Now time to publish the Topology. After topology published update Lync Server with the changes defined in the topology by running  Bootstrapper.exe  setup on each Front End server on both Pool.
Default path for bootstrapper.exe: C:\Program Files\Microsoft Lync Server 2013\Deployment
            Bootstrapper.exe will install the Backupservice on each front end server. Refer below image:

5.    Check backup Sync status running Invoke-CsBackupServiceSync cmdlet to ensure conferencing data is replicated for both pool using below command let:

Invoke-CsBackupServiceSync –PoolFqdn

Invoke-CsBackupServiceSync –PoolFqdn

6.    You may receive below error if “Lync Server Backup service’ is not running on Front End server. Refer error image.

Login to each Front End server and start Lync Server Backup Service. This is new service gets added after enabling pool resiliency. Make sure that backup service is running otherwise you will receive above error and sync command failed. Refer below image:

7.    Now run the: Invoke-CsBackupServiceSync –PoolFqdn to verify the backup status.
This command takes while to complete.
If your pool server are not holding CMS then you may receive “No Central Management services were found for the pool you specified to back up.” You can simply ignore this message. Refer the below Image.

Thank you.

August 16, 2015

Record Skype for Business (Lync) Meeting user guide.

Record Skype for Business (Lync) Meeting user guide.
Recently I noticed users are not correctly recording their Skype / Lync meetings due to that recording shows in pending state but never get complete. Many time user start recording however forget stop before closing Skype / Lync Meeting.
So writing user guide to help user to record their Skype / Lync meeting.
Join Skype/Lync meeting which you want to record. Follow the below steps.
Step 1:  Click More Options  > Start Recording.

If the recording option is dimmed, your audio might not be connected. Click the mic/phone icon to connect audio, then try again.
Refer below Image.

Step2: Use the controls at the bottom of the meeting to pause, resume, or stop the recording.

You can see who else recording, point to the red recording button is.
Step3: When you’re done, click Stop Recording.

Skype for Business (Lync) automatically saves the recording in MP4 format that plays in Windows Media Player. You can exit the meeting while the recording is being processed.
Additional TIPs:
a.     If your meeting recording status shows pending status then, you can mouse over the pending status, the tile message could say "Pending was paused to save power, plug in to continue". Mean you are on a laptop and that need to plug in to the electricity.

b.    Most recording mp4s are available within a few minutes after the recording is stopped.

c.     ‘Immediate publishing’ is paused while the laptop is on battery power. This is to converse battery resources during the meeting because the capture and publishing of the recording material is CPU-intensive.
Recording will take few minutes to get ready for share or play.
How to Play and share a recording?
When your recording has been processed, you can access it to play or send to others. Skype for Business (Lync) displays a message when the recording is ready. You can click the alert to open Recording Manager, or if you miss that, click Tools on the Skype for Business (Lync) main window, then Recording Manager.

Recording found on path: C:\Users\\Videos\Lync Recordings
In the Recording Manager window:
a.     Click your recording to highlight it, then click Play on the right side of the window.
b.    You can also rename or delete your recording here.
c.     To share your recording with others, click Browse to locate it, then copy the file to post on a shared location, such as OneDrive or an internal SharePoint site.
If you cannot post the recording, check to make sure you have enough space on the page.

TIP    Recordings are saved in the Videos/Skype for Business (Lync) Recordings folder on your computer.

Thank you.

Skype for Business Web App or Lync Web App User guide

Skype for Business Web App or Lync Web App User guide.
Anyone can join Lync / Skype for Business Meeting without Lync or Skype for Business client application using browser based Lync Web App or Skype for Business Web App.
In order to join Lync / Skype for Business meeting without client application you must have one of below browser and Operating system.
1.    On Windows 8 and Windows 8.1, the plug-in required to use computer-based audio, video, application viewing, application sharing, desktop viewing, and desktop sharing can be installed only if you’re running Internet Explorer 10 or Internet Explorer 11 for the desktop. These features are not available with non-desktop versions of Internet Explorer 10 and 11.
2.    On supported Windows 7, Windows Server 2008 R2, and Macintosh operating systems, all features are available including computer-based voice, video, application viewing, application sharing, desktop viewing, and desktop sharing. To use these features, you must install a plug-in when prompted. Note that Mac OS X version 10.7 is no longer supported.
3.    On supported Windows Server 2008 operating systems, computer-based voice and video are not available. Application viewing, application sharing, desktop viewing, and desktop sharing are available.
How to Join Lync Web App or Skype for Business Web App Meetings?
All Lync / Skype for Business meetings are identified by a hyperlink similar to the one below: (Note: This is just an example hyperlink.  Attempting to access this URL will fail.)
The organizer of the meeting may send you this link through email, or Phone text etc.  Click on the link to open the meeting through your web browser.
You will see a window similar to below screenshot.  Enter your full name in the text box and click Join the meeting.
If you see a similar screen, except it is asking for a username and password, click on the link Are you a guest to this meeting?  Sign in here instead, as shown on above image.
Require Plug‐in Installation:
The first time that you try to access Lync Web App or Skype for Business Web App, you will need to install a required plug‐in.  You will be automatically prompted by your web browser to download this plug‐in.  Download it to a convenient location on your computer, then run the installer by double‐clicking on it or you can directly run instead of download.
Refer below Image for an example on Internet Explorer in Windows showing a prompt to download or run the Lync Web App plugin.  In this situation, you should click Run, after which the installer will complete automatically.
On Mac OS X, after downloading the plug‐in and double‐clicking on it, you will see a few prompts.  Click Continue on each screen, as shown in below Image, and Close on the final screen which reports The installation was successful.
After installation is complete, you will see the prompt below in image asking you to trust the plug‐in.  Select Always allow the plug‐in for this domain and click Allow.
Lastly, when running Lync Web App on Windows, you may receive a prompt to allow the program to communicate through your firewall.  If you see a prompt similar to below Image, click Allow Access.
Using Lync Web App is an intuitive web‐based application that organizes a meeting into separate panes, including a chat pane, a video pane, and a content pane.  These panes, and the most commonly used buttons, are highlighted in below image.

Also you can get presenter role to present content, like program, PowerPoint presentation.
You can able to present content and share desktop like normal Lync client.
Thank you.