Thursday, August 28, 2014

How to force the Lync 2013 client to download the address book immediately?


Issue: How to force the Lync 2013 client to download the address book immediately.
Problem Statement:
Users complaining that unable to search contacts in Lync 2013 client.
Resolution:
You can follow below steps to download address book.
1.     Exit the Lync 2013 client. (Check in Task manager and end Lync.exe).

2.     Go to below location and delete the user sip profile.
For Windows 7:

%Userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_Username@domain.com 

For Windows XP Prof:

%Userprofile%\Local Settings\Application Data\Microsoft\Communicator\sip_username@domain.com 

You have to change Userprofile with affected user name.
If address book is not downloaded and contact search not working then do the below:
1.     Log on to affected computer.

2.     Exit Lync 2013 client from task manager end process (lync.exe).

3.     Open command prompt and enter below command and press enter button. 

reg add HKLM\Software\Policies\Microsoft\Office\15.0\Lync /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f 

4.     Now Open Lync 2013 client and login on it.
5.     Check the address book location and see the address files. 

Thanks you.

Enable Appear Offline status on Lync 2013 client.


Issue: Enable Appear Offline status on Lync 2013 client.
Problem Statement:  Client has request to have “Appear Offline” status line “Appear Away”. This is will be additional status which user can use however they have add the same status in registry.  
Resolution:

You can add ‘Appear Offline’ status using following steps:
1.     Automatic Method to add Registry entry.
a.     Open Command prompt with Administrative privileges.
b.     Type or copy paste below registry entry and press Enter button from Keyboard.  

reg add HKLM\Software\Policies\Microsoft\Office\15.0\Lync /v EnableAppearOffline /t REG_DWORD /d 1 /f 

c.      Now Exit Lync 2013 and reopen the same. Now you will “AppearOffline” status.

 

2.     Manual method:
1.     Open Registry and go to

HKLM\Software\Policies\Microsoft\Office\15.0\Lync

Note: If you are unable to see any folder then create folder.
2.     Right click on blank space and select REG_DWORD (32 or 64 bit) per machine.

3.     Type value name as ‘EnableAppearOffline’ and value data is “1”.

 
4.     Now Exit Lync 2013 and reopen the same. Now you will “AppearOffline” status.

Thank you.

Wednesday, August 27, 2014

Lync Server 2013 cumulative updates.


Lync Server 2013 cumulative updates.

Following latest cumulative updates available for Lync Server 2013.
You can download the complete CU update from following URL:

CU package has following Lync updates.
  • Update for Central Management Server
2910244 Description of the cumulative update 5.0.8308.577 for Lync Server 2013 Central Management Server: January 2014
  • Update for Backup Service
2910243 Description of the cumulative update 5.0.8308.577 for Lync Server 2013 Backup Service: January 2014
  • Update for Standard or Enterprise Edition server (Front End Servers and Edge Servers)
2937310 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013 (Front End Server and Edge Server)
  • Update for Unified Communications Managed API 4.0, Core Runtime 64-bit
2937311 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, Unified Communications Managed API 4.0 Runtime
  • Update for Web Components server
2937297 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, web components server
  • Update for Core Components
2937305 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, core components
  • Update for Call Park Service
2881703 Description of the cumulative update 5.0.8308.556 for the Lync Server 2013, Call Park service: October 2013
  • Update for Conferencing Announcement
2881701 Description of the cumulative update 5.0.8308.556 for Lync Server 2013, Conferencing Announcement: October 2013
  • Update for Conferencing Attendant
2881700 Description of the cumulative update 5.0.8308.556 for Lync Server 2013, Conferencing Attendant: October 2013
  • Update for Mediation server
2881699 Description of the cumulative update 5.0.8308.556 for Lync Server 2013, Mediation Server: October 2013
  • Update for Administrative Tools
2967485 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, Administrative Tools
  • Update for Web Conferencing server
2937314 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, Web Conferencing Server
  • Update for Unified Communications Managed API 3.0 Workflow APIs
2835438 Description of the cumulative update 5.0.8308.420 for Lync Server 2013, UCMA 3.0 Workflow APIs: July 2013
  • Update for Conferencing server
2835434 Description of the cumulative update 5.0.8308.420 for Lync Server 2013, Conferencing Server: July 2013
  • Update for Persistent Chat server
2835433 Description of the cumulative update 5.0.8308.420 for Lync Server 2013, Persistent Chat: July 2013
  • Update for Windows Fabric
2967486 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013

You can install this Cumulative updates if you installed following of the cumulative updates.
·         January 2014 cumulative update (5.0.8308.577)

·         October 2013 cumulative update (5.0.8308.556)

·         July 2013 cumulative updates (5.0.8308.420)

·         February 2013 cumulative updates (5.0.8308.291) 

Thank you.

Unable to save Conversation history in Outlook.


Issue: Unable to save Conversation history in Outlook.
Problem Statement:
Recently I have received couple of queries about Conversation not saving on their Outlook Conversation History folder.
Resolution/ Troubleshooting steps:
1.      Basically Lync client save the conversation history to outlook through EWS (Exchange Web Services), if the EWS is not possible it will go through MAPI.
So when users are complaining about conversation history not get saved then first things you must , check the user's Lync client Configuration Information (Press Ctrl + right click on Lync Icon toolbar), make sure the EWS deploy is OK and you can find the EWS URIs.  Two URLs one is internal and another one external.
2.      If EWS is status is OK and showing proper EWS URL then might issue with EWSFindCountLimit. If the user has a high folder count in his mailbox. like higher than 1000 folders. Then you need to either create a new policy for this user or you have to change the default policy.
You can create policy using below command.
New-ThrottlingPolicy –Name LyncClientPolicy –EWSFindCountLimit $null
Set-Mailbox -Identity UsermailAddress –ThrottlingPolicy LyncClientPolicy
3.      If folder count is less that 1000 folder then, Sometime conversation history messages gets spooled on Lync folder. You could see the messages being spooled in the History Spooler C:\Users\theusername\appdata\Local\Microsoft\Office\15.0\Lync
The 15.0 may be different for you if you are using Lync 2010. May say14.0.
Then simply remove the conversation History folder (export it to file if there are any conversations in there that you would like to save) and SIP profile the allow user to sign-in on Lync so that SIP profile gets created and user must restart their Outlook to get Conversation History folder created. Sometime you have to create conversation history manually.
4.      In one scenarios Lync server was in different domain and exchange server was in different domain. Users who has Lync account in ‘A’ domain and Mailbox in ‘B’ domain were unable to save conversation in outlook.
After creating Lync user as mail enabled using their external email address, we were able to save conversation history properly.
5.      Last option is before reinstall Lync and Outlook.
a)     Open Outlook without the Lync client open.
b)    Delete the Conversation History folder (export it to file if there are any conversations in there that you would like to save).
c)     Close Outlook.
d)    Make sure that the Lync client and the Outlook clients are completely closed (no Oulook.exe or Communicator.exe / lync.exe processes in Task Manager).
e)     Click Start, Run and type “outlook /resetfolders” in search for folders of files.
f)      Start the Lync client and have a conversation.
g)     Wait for up to 5 minutes for the conversation to be saved to Conversation History Folder.

Thank you.

Favorites folder section disappear from Outlook 2010 / 2013


Issue: Favorites folder section disappear from Outlook 2010 / 2013.
No Error message.
Problem Statement:
Client has missing Favorites folder section from outlook 2010 /2013. Tried to add the favorite’s folder however unable to find the same.
Resolution:
There are two different option available to users.
  • Mail Navigation - You can see favorite’s folders and mailbox folder as navigation pane.
  • Folder List Navigation – Shows the folders view from your mailbox including all folder to mailbox.
You can easily manage your folder and navigation view using short keys.

CTRL+1 –> to open Mail Navigation view. 
 
CTRL+6 --> to open Folder List Navigation view. 

Thank you.

Tuesday, August 26, 2014

Computer is not a member of the root domain. For security reason, this action must be run in a root domain computer.


Issue: Unable to run ForestPrepare task for Lync Server 2013 deployment.
Error Message: Task execution failed.
Computer is not a member of the root domain. For security reason, this action must be run in a root domain computer.
Actual error:  
Problem Statement:
I had updated Schema and was preparing forest for Lync Server 2013 deployment however receiving above error. Installation Lync on child domain so preparing forest from child domain only however receive above error and not allowing to update forest.
Resolution:
Per requirement want to update forest from Lync server which was member of child domain. Running forest prepare from child domain and getting above errors. When click on error details found that forest preparation must run from root domain only.
Error details: 
I thought to run forest preparation from domain controller however this is quite lengthy work because I have to run Lync setup on DC or root server then run forest prepare. Later remove the setup. All this are lengthy work.
Instead of running forest preparation from DC or Root domain server and do all above lengthy work I can join my Lync Server machine to root domain and run forest preparation and later join machine to child domain.
Here are the simple steps:
1.     Login to your Server which are in child domain.

2.     Go to Server Manager > Local Server > click on domain name and remove the child domain name and keep only root domain name.

3.     Restart Server. Now server is in root domain.

4.     Now start the Lync deployment wizard and run the forest prepare.

5.     See the result.

6.     I was able to prepare forest.   
 
Note: Join your server to child domain to complete Lync Server 2013 installation.

Thank you.

There is more than one contact with your phone number. If you cannot resolve this problem, contact your support team with this information.


Issue: Unable to make call on Lync.
Error: Cannot complete the call
There is more than one contact with your phone number. If you cannot resolve this problem, contact your support team with this information.
Problem Statement:
User complaining that they are unable to make Lync or Enterprise voice call. Every time they call it give error that “Cannot complete the call. There is more than one contact with your phone number”.
This is because multiple user using same LineURI.  
Resolution:
When you see above error, you must check LineURI using Lync management Shell or Lync Control Panel.
1.     Open ‘Lync Server Management Shell’.
2.     Type-

Get-CsUser | where {$_.LineURI -eq "tel:+12345678900" -or $_.PrivateLine -eq "tel:+12345678900"} | format-table -property displayname,LineURI,privateline

 
Get-CsUser | where {$_.LineURI -eq "tel:+12345678900;ext=8900" -or $_.PrivateLine -eq "tel:+12345678900;ext=8900"} | format-table -property displayname,LineURI,privateline


 Note: Replace the phone number with your affected number.
 
3.     You can fine the duplicate number using ‘Lync Server Control Panel’. Just type the phone number like, tel:+12345678900;ext8900 and select Line URI in 'AND' droup down menu.


4.     Remove the duplicate LineURI using following command. 

Set-CsUser -Identity "Ilag, Balu" -LineURI $NULL

Remove Enterprise voice.

Set-CsUser -Identity "Ilag, Balu" –EnterpriseVoiceEnabled $False -LineURI $NULL

After removing duplicate LineURI everything works fine. 

Thank you.

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