March 28, 2015

How to enable ‘Lync Meeting Audio’ pop up Window on Lync 2013?


How to enable ‘Lync Meeting Audio’ pop up Window on Lync 2013? 

Recently management asked for enable ‘Lync Meeting Audio’ pop-up windows for all user.
This is helpful window for end user who can utilize this rich features.  
·       Use Lync (full audio and video experience).
·       Call me at:
·       Don't join audio
 
Resolution:
Option: 1
Enable ‘Lync Meeting Audio’ pop-up on Lync client manually.

1.    Open Lync 2013 client.
2.    Lync 2013 > Tools > Options > Phones.
Checked mark ‘Before I join meetings, ask me which audio device I want to use.’ 
 

Option: 2
If you want to turn ON/ OFF or control ‘Lync Meeting Audio’ pop-up window.
Here is the registry key which will control above pop-up windows.  

 [HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync]
1. “JoinAudioConferenceFrom” Value=1
2. “AllowOverridingDeviceAtJoinTime” Value=1
 
ON-> Value=1
OFF-> Value=0 

You can use GPO to control ‘Lync Meeting Audio’ window on globally.  

Thank you.

March 22, 2015

Unable to see Meetings on Lync 2013 on iPhone.


Issue: Unable to see Meetings on Lync 2013 on iPhone.
Error Message: No error message, however it will spin long time however no meetings details show.

Problem Statement:
This is strange behavior which I noticed many occasion, This is strange because Lync works fine, EWS works properly however when you click on ‘Meetings’ in Lync 2013 client on iPhone you will not see meeting details.
Resolution / Workaround:
This is looks like EWS and authentication issue however EWS working fine. Even Reverse proxy authentication is pass through mode in my scenarios.
Here is workaround-
All you have to do is use your domain name befor your UserName while login on Lync on iPhone. Like below.
1.    Open Lync 2013 on iPhone.
2.    Type – Sign-in address: bilag@mydomain.com
3.    Password. *****************

4.    Click on ‘Advanced Option’ and type Domain\UserName.
e.g. mydomain\bilag
 


5.    Sign-in as ‘Automatic’
6.    Sign-in on Lync.
7.    Once sign-in click on ‘Meetings’ and see the meetings.

Thank you.

List of qualified IP phone products table


List of qualified IP phone products table

MS Note: It is important to ensure that both the IP phone and the firmware version are tested and qualified for Lync (reference the following table). If phone vendors offer a firmware version that is newer than the qualified version, it is not supported by Microsoft and should be used for beta/evaluation purposes only. It is recommended that you visit each vendor's website for the latest information about product specifications, country support, and documentation including release notes and known issues.
Contact the vendors for more information about these products.

Qualified Product
Qualification Date
Firmware Version Qualified for Lync Server 2013
Firmware Version Qualified for Lync Online
Firmware Version Qualified for Lync Server 2010
October 2013
AudioCodes UC420HD_2.0.1.44.9
Not tested
AudioCodes UC420HD_2.0.1.44.9
June 2014
AudioCodes UC440HD_2.0.3.21
Not tested
AudioCodes UC440HD_2.0.3.21
July 2014
AudioCodes UC430HD_2.0.3.19
Not tested
 
February 2013
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
February 2013
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
February 2013
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
February 2013
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
February 2013
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
Lync Phone Edition 4.0.7577.4444
May 2013
Polycom 4.1.0.84959
Not tested
Polycom 4.1.0. 84792
May 2013
Polycom 4.1.0.84959
Not tested
Polycom 4.1.0. 84793
May 2013
Polycom 4.1.0.84959
Not tested
Polycom 4.1.0.84792
May 2013
Polycom 4.1.0.84959
Not tested
Polycom 4.1.0.83139
May 2013
Polycom 4.1.0.84959
Not tested
Polycom 4.1.0.83139
May 2013
Polycom 4.1.0.84959
Not tested
Polycom 4.1.0.83140
May 2013
Polycom 4.1.0.84959
Not tested
Polycom 4.1.0.83141
November 2014
Polycom 5.2.0
Not tested
Polycom 4.1.4.7045
July 2014
Polycom 5.1.1.2320
Not tested
Polycom 4.1.4.7045
November 2014
Polycom 5.2.0
Not tested
Polycom 4.1.4.7045
November 2014
Polycom 5.2.0
Not tested
Polycom 4.1.0.73405
November 2014
Polycom 5.2.0
Not tested
Polycom 4.1.2.25646
March 2013
snom 760 8.8.2.8
Not tested
snom 8.8.2.8
March 2013
snom 720 8.8.2.8
Not tested
snom 8.8.2.8
March 2013
snom 710 8.8.2.8
Not tested
snom 8.8.2.8
March 2013
snom 370  8.8.1.15
Not tested
snom 370  8.8.1.11
March 2013
snom 821 8.8.1.15
Not tested
snom 821 8.8.1.11
March 2013
snom 300 8.8.1.15
Not tested
snom 300 8.8.1.11
March 2013
Spectralink 4.6.0.0008
Not tested
Spectralink 4.6.0.0008
March 2013
Spectralink IP-DECT servers required for the 7000 portfolio are tested and qualified for Lync
Not tested
Spectralink IP-DECT servers required for the 7000 portfolio are tested and qualified for Lync
March 2013
Spectralink PCS13Eb
Not tested
Spectralink PCS13Eb
March 2013
Spectralink PCS13Eb
Not tested
Spectralink PCS13Eb

 

Thank you.

March 17, 2015

Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the internet.


Issue: Unable to Sign-in on Lync on Mac.
Error Message: Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the internet.

Problem Statement:
Users are unable to sign-in on Lync on Mac. Lync on was working earlier however it’s broken since our root CA certificate expired. Certificate is already pushed however still Mac users unable to sign-in on Lync.
Resolution:
To resolve issue you have to trust the installed certificates.
Steps:
1.    Open KeyChain Access (via under Spotlight Search OR in the Utilities folder)

2.    Under Login keychains, for My Certificates and Certificates which root certificate and Lync related certificate, double click on those certificate.

3.    Under the ‘Trust’ tab, change the “When Using this Certificate” Setting to Always Trust.

4.    Do this for all root and any Lync certificate (meeting etc).

5.    Then Close the Lync application.

6.    Reopen Lync and see the result.

 If you are still unable to log in on Lync then follow below additional steps:

NOTE: You need to find and delete the Lync .plist (preference file).

1.    While holding down Option, click on Go from the desktop finder bar.

2.    Then click Library.

3.    Open the preferences folder, and find the file com.microsoft.Lync.plist

4.    Delete/trash that file ‘com.microsoft.Lync.plist’.

5.    Then re-launching Lync again. 

Now you will be able to sign-in on Lync.

 

Thank you.

ShareThis