December 10, 2014

You are in the meeting lobby. Please wait to be admitted.


Issue: Meeting Presenter gets “You are in the meeting lobby. Please wait to be admitted”.
Error message: You are in the meeting lobby. Please wait to be admitted.  

Problem Statement:
Recently I have found issue where user is scheduling Lync meeting and when he clicks to join meetings it open meeting in browser and then show “You are in the meeting lobby. Please wait to be admitted”.
User is organizer however still Lync own allow to admit. Organizer and attendee both gets you are in meeting lobby message.
Attendee Screenshot: 
Resolution:
When I checked user’s computer and then found issue resolution.
Whenever user join Lync Meetings, it opens chrome and Lync Web App and stuck there and shows above error.
Basically when I have Lync client install it should go to Lync Web App and then open Lync meeting in Lync installed client however it stuck with Lync Chrome page (Lync Web App). See the screenshot.
Do the below to resolve above behavior: You have make IE as default browser.
1.     Wipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
2.     Enter Default programs, and then tap or click Default Programs.
3.     Tap or click ‘Set your default programs’.
4.     Select Internet Explorer from the list of programs.
5.     Tap or click Set this program as default, and then tap or click OK.
 
Now open Meeting and click on Join meeting. User is joining meeting without issue.

Thank you.

December 9, 2014

How to enable archiving disclaimer with federated user in Lync 2010 /2013?


Issue: How to enable archiving disclaimer for external communication in Lync 2010 /2013?
Problem Statement:
Recently management wanted to enable archiving disclaimer whenever user communicating to federated or external user.  So whenever internal user IM to federated partner user it should display an archiving disclaimer to federated partners at the beginning of an instant messaging session.
Resolution:
Permission Required: RTCUniversalServerAdmins or CsAdministrator or equivalent group permission.
You can enable sending an archiving disclaimer to federated partners using PowerShell command or Lync Server Control Panel:
This is preferred and fast way.
Enable Archiving disclaimer globally:
Set-CsAccessEdgeConfiguration –Identity global -EnableArchivingDisclaimer $True 

If you have not specify the Identity then it will apply globally by default.

Set-CsAccessEdgeConfiguration -EnableArchivingDisclaimer $True 

You can prevent the display of the archiving disclaimer using PowerShell command as below:
Set-CsAccessEdgeConfiguration -EnableArchivingDisclaimer $False
OR
Set-CsAccessEdgeConfiguration –Identity global -EnableArchivingDisclaimer $False

Command explanation:
Use Set-CsAccessedgeConfiguration and  EnableArchivingDisclaimer cmd let and Use True or False to enable or disable the archiving disclaimer.  

If you want to use Lync 2013 Server Control Panel then use below steps:
1.     Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel.

2.     In the left navigation bar, click External User Access, click Access Edge Configuration.

3.     On the Access Edge Configuration tab, click Global, click Edit, and then click Show details.

4.     In Edit Access Edge Configuration, under Enable communications with federated users, select or clear the Send archiving disclaimer to federated partners check box to enable or disable automatically sending the archiving disclaimer.

IMG

5.     Click Commit.

Thank you.

December 6, 2014

Lync 2013 client user guide and troubleshooting guide.


Lync 2013 client user guide and troubleshooting guide.
Here are the common troubleshooting steps for Lync 2013 client.
1.     How to Login on Lync 2013?
       In order to login on Lync you must have SIP address. Get SIP from your Lync    administrator.
And use below steps to login on Lync.

Sign-in address: Balu.ilag@mydomain.com
User Name: domain\yourID
Password: your domain password. 

2.     How to enable Outlook integration with Lync?
a.     Open Outlook first.
b.     Open Lync 2013 > Login on Lync 2013 > click on Gear Icon > Options > Personal > under ‘Personal Information Manager’ select “Microsoft Exchange or Microsoft Outlook”.
c.      Do not select “None” 

3.     Unable to save Lync Conversation history in Outlook.
Open Lync 2013 > Login on Lync > Click on 'Options' > Under 'Personal' tab check mark "Save IM conversations in my email Conversation History folder".
Also when you want see pictures of contacts then you need to check mark below option.
Under Show pictures check mark "Show pictures of contacts".

 

If issue persist the refer article:

4.     How to show picture from website?

1. Open Lync 2013 > Login on Lync > Click on 'Options' > Under 'My Picture' tab, click on "Show a picture from a website" and enter web site web address and check the connection.
2. You can use any web website which is accessible from internal and external network and does not required password. E.g. Linkdin, Facebook etc.

 

5.     How to add mobile number and home phone number in Lync 2013?
1. Open Lync 2013 > Login on Lync > Click on 'Options' > click on ‘Phones’ > under 'My phone numbers'.
Add the 'Mobile Phone...'
Add the 'Home Phone...'
Add the 'Other Phone...'
Click on OK.


6.     How to enable logging on Lync 2013?
1. Open Lync 2013 > Login on Lync > Click on 'Options' > Click on 'General' tab > under 'Help your support team help you' -> Logging in Lync: "Full".

Select "Also turn on Windows Event logging for Lync to collect troubleshooting info". 
 

7.     How to show Lync status as 'Do Not Disturb when I present my desktop' when desktop sharing?
1. pen Lync 2013 > Login on Lync > Click on 'Options' > Click on 'Status' tab > under 'Status'.
Check 'Show me as Do Not Disturb when I present my desktop'. 
 

8.     How to forward call to delegates?
1. Open Lync 2013 > Login on Lync > Click on 'Options' > Click on 'Call Forwarding' tab > under 'Call forwarding'.
Check "Forward my calls to:" and Select "My Delegates".
If you want edit delegate members then click on "Edit my delegates members".

 

9.     How to change File transfer path?
Open Lync 2013 > Login on Lync > Click on 'Options' > Click on 'File Saving' > under 'File transfer' click on 'Browse...' and select the required path. 
 

10.   How to change Lync recordings path?
Open Lync 2013 > Login on Lync > Click on 'Options' > Click on 'Recording' > under 'Lync recordings' click on 'Browse...' and select the required path.

 
11.     How to show the participant list in Lync?
Open Lync 2013 > Login on Lync > Click on 'Options' > Click on 'Lync Meetings' > under 'When i join meetings' check 'Show the participant list'.
 

Thank you.

December 5, 2014

Users are not indexed in the database that should be.


Issue: Users are not indexed in the database that should be. 

Cause: User replication issue. 

Problem Statement:
In Lync Server 2013, Lync Server User Replicator will pick up the changes from Active Directory and update the Lync Server user database based on a configured interval. Lync Server User Replicator will also propagate the changes to the RTCab database quickly without the administrator having to run Update-CSAddressBook. Administrators will only need to run Update -CSAddressBook if the Address Book file download is enabled.
Resolution:

You need to have RTCUniversalUserAdmins, RTCUniversalServerAdmins permission or equal permission to run this command. 

Run Update-CsAddressBook to synchronize all accounts. 

PS C:\> Update-CsAddressBook
 

Thank you

December 4, 2014

Unable to access Microsoft PowerPoint presentations, attachment, poll data etc.


Issue: Unable to access Microsoft PowerPoint presentations, attachment, poll data etc. 

Problem Statement:
Recently migrated couple of users from Lync Server 2010 to Lync server 2013 pool, however after the migration user can no longer access the whiteboards, the attachments, the poll data, and the Microsoft PowerPoint presentations that were uploaded to the meeting before the migration.
There is no error however no longer access PowerPoint, poll, attachment etc. 

Resolution:
Whenever you plan for Lync user migration, you have to make that whatever data user has to move to new Lync Server pool. This is actually migration steps.  

Look like before migration there was some old PowerPoint presentation, attachment, poll data however that user migrated without old conference data.
·         Meetings already scheduled by the user. This includes moving the conferencing directories and conferencing data.
·         User’s personal identification number (PIN). The user’s current PIN continues to work until it expires or the user requests a new PIN.
The following user account information does not move to the new server.
     ·         Meeting content. In order to move the content shared during a meeting, for example PowerPoint, Whiteboard, attachments or poll data, use the -MoveConferenceData parameter as part of the Move-CsUser cmdlet.

Migrate user using below power shell command so that gets his conference data as well. 

Move-CsUser –Identity “Ilag, Balu” –MoveConferenceData –Target “Lyncpool13.mydomain.com”
 

Thank you

December 3, 2014

Download Microsoft Lync 2013 client


Download Microsoft Lync 2013 client.

There are multiple Lync 2013 clients are available, you can download Lync client using below URL.
1.     Lync 2013 Basic (32 Bit and 64 Bit)

2.     Lync Web Apps [ No need to download]

3.     Lync 2013 for iPhone

4.     Lync 2013 for Windows Phone

5.     Lync 2013 for Android Phone

Download the Lync 2013 client:
a.     Microsoft Lync Basic 2013 (32 Bit)

b.     Microsoft Lync Basic 2013 (64 Bit)

c.      Microsoft Lync 2013 for Windows Phone:

d.     Lync 2013 for iPad.

e.     Lync 2013 for iPhone

f.       Lync 2013 for Android Phone:

Thank you.

Download Microsoft Evaluations copies of Office 2013, Project 2013 and Office 365 etc.


Download Microsoft Evaluations copies of Office 2013, Project 2013 and Office 365 etc.
You can download Microsoft Office Professional 2013, Project professional 2013 Office 365 ProPlus, Office professional Plus 2010 etc software evaluation copies from below Microsoft sites.
These evaluation copies are available for 60 and 90 days. In order to get evaluation download you must sign first and download the same. This is good way to start using new application and later make mind for purchase.  
MICROSOFT EVALUTION CENTER: http://www.microsoft.com/en-us/evalcenter



Thank you.

ShareThis