Thursday, October 2, 2014

You didn't get signed in. It might be your sign-in address or logon credentials, so try those again.

Issue: Can't sign in to Lync.

Error: You didn't get signed in. It might be your sign-in address or logon credentials, so try those again. If that doesn't work, contact your support team.
Problem Statement:
Lync login issue is very common issue however resolution is depend on situation. Recently I have received complaint from user were user typing proper credential and SIP address however user is getting login credential error.
Resolution:
Here are the resolution. I have written all possible resolution steps here.
1.     Checked SIP address and Login credentials and typing proper credential. However getting login credential. E.g. SIP: balu.ilag@mydomain.com

2.     Tried to different Lync credential to Lync application, different user was able to login on same machine means Lync application works fine. Issue with user credential only.

3.     To confirm the Have tried to login on Lync on different computer using Lync account to narrow down issue however Lync login was not working. Means issue with Lync account or SIP address.

4.     Checked SIP address and AD account duplication however no duplicate account found.

5.     Moved user to different pool server and checked however Lync login failed. Below is the Move command.

Move-CsUser –Identity “Ilag, Balu” –Target “Lyncpool02.mydomain.com”  

6.     Enabled Lync login on Lync application and tried to login to get error logged in tracing log. Later reviewed the log however didn’t found exact reason.

7.     Later decided to disable Lync SIP account and enable however user has big buddy list so before disable Lync account need to export User Lync contact list.

Command for Export Lync contact in Lync Server 2013.

Export-CsUserData -PoolFqdn lyncpool01.mydomain.com -UserFilter balu.ilag@mydomain.com -FileName lync2013user1.zip

Later disabled Lync user using Lync Control panel. Just find user and double click on it remove enable check mark and submit the changes.
OR

Disable-CsUser –Identity “Ilag, Balu”

After an hour enable the Lync account however Lync was not working.  Something is there with SIP address only.

8.     So Finally decided to change Lync SIP address with different name like. Balu.ilag1@mydomain.com

You can user below power shell command to change SIP address.

Set-CsUser –Identity “Ilag, Balu” –SIPAddress sip:balu.ilag1@mydomain.com

After SIP address changes. User is able to Sign-in on Lync without any issue.

9.     Now time to import the Lync contact list of user.

Import-CsUserData -PoolFqdn lyncpool01.mydomain.com -UserFilter balu.ilag1 -FileName lync2013user1.zip 

Now everything set and working fine. J
 

Thank you.

 

Leave your valuable comments if article is useful for you.

 

Wednesday, October 1, 2014

Unable to reflect the meeting ‘Show As’ status in Lync 2013.


Issue: Unable to reflect the meeting ‘Show As’ status in Lync 2013.
Problem Statement:
Today I came across one strange issue, where user was scheduling meeting and changing ‘Show As’ status to ‘Out of Office’ however this status was not reflecting on Lync.
See the below: 
Whenever user changing Show As to ‘Out of Office’, Lync status won’t change.
Resolution:
Basically Microsoft Outlook work as predefined rules, Like If the meeting in Outlook is set to “Busy” then Lync will pick that up and set your status as “In a meeting” however Lync will not do anything when the Outlook meeting is set to “Out of Office”.
Due to that users outlook meeting status was to change to “Out of office”.
There is not resolution just information.

Thank you.

Tuesday, September 30, 2014

Show a picture from a website option not showing on Lync even EnablePresencePhotoOptions client policy enabled.


Issue: Show a picture from a website option not showing on Lync even EnablePresencePhotoOptions client policy enabled.
Problem Statement:
Recently I have created and applied client policy to enable “Show a picture from a website” option on Lync Server however Lync 2013 client doesn’t show option.
You can refer below article for enable “Show a picture from a website” option on Lync.
Resolution:
After applying client policy ‘Show a picture from a website’ option was not showing many computer. Means this client side issue because some computer shows option properly.
When I compared working and non-working computer I found below difference.
Non-working computer:Show a picture from a website’ option not showing.
Because Lync 2013 version is not updated. 
Working computer:Show a picture from a website’ opting work fine.
Because Lync 2013 version updated  
In order to resolve issue on non-working computer apply the below updates.
1.     Install the all mentioned prerequisite.
2.     Then install updates.
After updating the version ‘Show a picture from a website’ option works fine on non-working computer.

Thank you.

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Read more and check out the offer at www.packtpub.com/packt/offers/levelup
 
Thank you.

Unable to see “Show a picture from a website” option on Lync 2013 client.


Issue: Unable to see “Show a picture from a website” option on Lync 2013 client.
Error: No specific error message.
Problem Statement:
Microsoft has given option in Lync 2010 client to show Photo using web site however same option is discontinued in Lync 2013 client.
However after September CU 2013 Microsoft allowed to show photo on Lync 2013 client using client policy (EnablePresencePhotoOptions).  
See the above Image where ‘Show a picture from a website’ option not available.
Resolution: 
Follow below steps to show photo on Lync 2013 client.

1.     Log on to Lync server and open Lync management Shell.

2.     Type following command let:

$a=New-CsClientPolicyEntry -Name EnablePresencePhotoOptions -Value True
$b=Get-CsClientPolicy –Identity Global
$b.PolicyEntry.Add($a)
Set-CsClientPolicy -Instance $b
This command is set the client policy to Global. Mean everyone applied.

3.     Now wait for 5 min and log of from Lync 2013 client and log in again.

4.     Now you can see the “Show a picture from a website” option under

Tools > Options > My Picture > Show a picture from a website.
 


5.     If you want to remove the policy in any reason the run the following command let.
Set-CsClientPolicy -Identity global -PolicyEntry $Null 

Wait for couple of minutes and see “Show a picture from a website” not available.  

Thank you.

Getting Client Policy warning message while opening from user account


Issue: Getting Client Policy warning message while opening from user account.
Error/ warning: "ClientPolicy" with identity "5" assigned to "Sip:" has been removed from configuration store.
 
 
Problem Statement:
Whenever I open specific user in Lync Management Shell or Lync Control Panel, I use to see above error or warning message, that user “‘ClientPolicy’ assigned to "Sip:user@domain.com" has been removed from configuration store”.
This is just warning message however it is coming every time when I open specific user in Lync. Look like it’s something with policy only.
Resolution:
This error itself stating that user has client policy assigned which is removed from configuration store.
We need to remove that assigned policy from user account in order to resolve issue on Lync.
Follow the below steps to remove warning:
1.     Log on server and Open Lync Management Shell.

2.     Type below command let:

PS C:\Users\balu> Grant-CsClientPolicy -Identity sip:balu.ilag@mydomain.com -PolicyName $null

3.     After running above command wait for 5 min and run below command to see the result.

PS C:\Users\balu> Get-CsUser -Identity sip:balu.ilag@mydomain.com

4.     Now you will not see above warning message.

Means here you have removed old client access policy from user’s account which was deleted earlier.

 

Thank you.

Wednesday, September 24, 2014

Lync status not get change to presenting while desktop sharing


Issue: Lync status not get change to presenting while desktop sharing.

Problem Statement: Recently received query from user who was using Lync 2013 client, while desktop sharing users status not getting changed to “In presenting” it always showing as available or whatever status was earlier.

Resolution:
There are many things need to check for resolution like EWS is status, Lync –Outlook integration status etc. if EWS, Outlook integration is working however desktop sharing not showing presenting means this is not with EWS sync or integration issue. Resolution is something else or different. J
If your EWS URL not showing, MAPI status not OK and Outlook integration not working then you have resolve these issues before proceeding below.
In my case everything was working however user’s status still shows available while desktop sharing.
Here you need to look, when user is using two monitor and display configured as extended then this issue will occurred.
Here are simple steps you can follow to isolate the issue because there is no resolution or not required J
1.     Ask affected users to share desktop with you however make sure they Share only primary monitor. See the below Screenshot where ‘Primary Monitor’ shared. Here status works fine.

2.     Now ask affected users to share desktop with you however make sure they Share only secondary monitor. See the below Screenshot where ‘Secondary Monitor’ shared.

3.     This time, ask affected users to share desktop with you however make sure they Share ‘All Monitors’. See the below Screenshot where ‘All Monitors’ shared.

 
Thank you.

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