Sunday, August 19, 2012

Cannot Synchronize Address Book


Cannot Synchronize Address Book

Hello Guys,
May you have seen lots many articles on Address Book issues, even I have published 2-3 articles on address book issues. However I want to share this articles which will help you to resolve your environment issue. Some time everyone facing same issue and it is reoccur again and again. Here I am sharing experience with you on ABS issues.
Address sync error is because of ABS (Address Book Server) file corruption or Internet proxy blocking the connection between MOC client and OCS server connection.
My published Articles on Address Book issues are:
Error message:
Communicator 2007 - Cannot synchronize with the corporate address book because the file could not be found. Please contact your system administrator with this information.
Lync 2010 . Communicator 2007 R2 - Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem continues please contact your system administrator.
Expand Checking Address Book Serverconfiguration. The URL of the location to download the address book is displayed in the Check Http URL field together with the following error message: Internal Error: ConnectFailure
Resolution:
In Windows Server 2003, make sure that the website that is hosting the address book has a valid SSL certificate installed. To do this, follow these steps:

1.                 On the computer that is running Internet Information Services (IIS), click Start, click Run, type inetmgr.msc, and then click OK.
2.                 Expand ComputerName (local computer), expand Web Sites, right-click the website that hosts the address book, and then click Properties.
3.                 Click the Directory Security tab.
4.                 In the Secure communications section, determine whether View Certificate is enabled.
Note If View Certificate is enabled, click View Certificate. Then, you can determine whether the certificate is valid.
If the certificate is invalid, follow these steps:
a.     Click Server Certificate in the WebSiteName Properties dialog box.
b.     Click Next, and then click Renew the current certificate. Or, click Replace the current certificate.
c.      Follow the steps to finish the IIS Certificate Wizard.
Note The IIS Certificate Wizard will help you renew your certificate or replace your certificate with a valid certificate.
•          If View Certificate is disabled, no certificate is installed on this computer. You have to install a certificate to this website. To do this, follow these steps:
a.     Click Server Certificate in the WebSiteName Properties dialog box.
b.     Click Next, and then click Create a new certificate.
c.      Follow the steps to finish the IIS Certificate Wizard.
In Windows Server 2008, make sure that the website that is hosting the address book has a valid SSL certificate installed. To do this, follow these steps:
1.                 On the computer that is running Internet Information Services (IIS 7.0), click Start, click Run, type inetmgr.msc, and then click OK.
2.                 Expand ComputerName (local computer), expand Web Sites, click the website that hosts the address book, and then click Bindings in the Actions pane.
3.                 Select the HTTPS site binding that includes the port that the Address book Service is listening on, and then click Edit.
4.                 Click View to open the certificate dialog box, and then view the expiration date of the certificate on the General tab.
Note The IIS Server Certificate feature helps you renew your certificate or replace your certificate with a valid certificate.
•          If the certificate is invalid, follow these steps:
a.     In the Connections pane, select the name of the IIS 7.0 server that hosts the Address Book service, select the Features view, and then click Server Certificates.
b.     In the Actions pane, select Open Feature.
c.      In the Features view, select the certificate that you viewed in step 4, and then use the Actions pane to renew the certificate.
          If the needed certificate is not installed on this computer, use the certificate wizards in the Actions pane to do one of the following: Import, Create a Certificate Request, Complete a Certificate Request, or Create a Domain Certificate.

Thank you.

3 comments:

  1. Dude you are amazing. I have been scratching my head for couple of months trying to figure this out and i have tried everything. Had no idea it was this simple. Thank you!

    ReplyDelete
  2. Thank you Anonymous,
    Let me know if you need any further help.

    ReplyDelete
  3. Whenever I need some problem relating this issue I come to your site and get very informative stuff thanks a lot for your article . Keep it up.
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