Issue:
Unable to setup PIN in Lync Meeting
page.
Error Message: Personal Identification Number (PIN) A phone number has not been configured for you. Please contact your support team with this information.
To setup PIN for Lync online Meeting,
client must have Phone number updated on Active Director and in Lync account
profile. Clients will error on ‘Dial-in
Conferencing Settings and PIN Management’ page
Above error is getting
because of phone number is not configured.
I will show you how to update
the Phone number in Lync and AD.
Resolution:
First update to phone number
to AD
1.
Open Active
Directory console > Right Click Select “Properties”.
2.
Under General Tab
in “Telephone number” text box type phone number like “+1234567890”
3.
Click on Apply
and OK.
4.
Wait for AD sync.
5.
Now you will be
able to See Phone under Lync > Options > Phones page.
Second Most Important steps
are to update Phone number under Lync profile (on Lync Server 2010).
1.
Open Lync Server
Contact panel >Click on Users.
2.
Find an affected
user.
3.
Highlight the
Affected user and Click Action> click on Set PIN number. See the screenshot.
4.
Check mark “Automatically generate valid PIN” give choice to user.
5.
Double click on
affected user and update the “LineURL” in tel:+1.......0
format. See the
screenshot for help.
6.
Click on “Commit”
to save the setting.
7.
Wait for 30
minutes to sync.
You can also use Lync Management
Shell to assign the LineURI.
1.
Open Lync Server
Management Shell;
2.
Type the Command:
e.g .
Set-CsUser -Identity "Balu Ilag" -LineURI "tel:+1234567890"
3.
Enable user for
Enterprise voice via command.
5.
User will be able
to setup PIN for conferencing.
Thank you.
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