Skip to main content

Unable to Share a desktop or application with a Response Group.


Unable to Share a desktop or application with a Response Group.

Issue: You cannot share your desktop or start a meeting when you are connected to an anonymous response group in Microsoft Lync 2010.

Problem Statement:

Recently I came across one Response group issue, where peoples are unable to share desktop and application with Response group.
Users who are hosted in Lync Online can’t place calls to response groups that are hosted in an on-premise deployment. This is true in both hybrid deployments and in cases where an on-premise deployment is federated with a Lync Online deployment.

Resolution:

This capability is not supported for anonymous response groups. You can share your desktop only if you are a member of a standard response group. To work around this issue, have the server support team remove the anonymous flag from the workflow.

You can follow below steps and disable agent anonymity in Response group to work desktop sharing and application sharing.

Log on as a member of the “RTCUniversalServerAdmins” group, or as a member of one of the predefined administrative roles that support Response Group.

 1. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.

 2. In the left navigation bar, click Response Groups, and then click Workflow.

 3. On the Workflow page, click Create or edit a workflow.

 4. In the Select a Service search field, type all or part of the name of the ApplicationServer service that hosts the workflow that you want to create or change. In the resulting list of services, click the service that you want, and then click OK.

5. The Response Group Configuration Tool opens.

 [You can also open the Response Group Configuration Tool directly from a web browser by typing the following URL: https:///RgsConfig.]

6. Under Manage an Existing Workflow, locate the workflow you want to change, and then under Action, click Edit.

 


 7. If you are ready for users to start calling the workflow, select Activate the workflow.

Note: If you are to dealing with a managed workflow, you need to select Activate the workflow. After you save the active, managed workflow, you can then modify and deactivate it.

8. To allow federated users to call the group, select the Enable for federation check box. You must also have an external access policy that applies to the Response Group application configured for federation.

9. Select the Disable agent anonymity check box.
 


Commit the changes and click OK..

Thank you.

Comments

Popular posts from this blog

Outlook Add-in for Skype meeting getting disable after restarting Outlook.

Issue: Outlook Add-in for Lync meeting getting disable after restarting Outlook.
Problem Statement: Outlook Add-ins gets install automatically when Office 2013 installs (Lync and Skype for Business clients are part of Office package). Add-ins name is Lync Meeting Scheduling Outlook Addin or Skype meeting Add-in for Microsoft Office 2013. Sometime if other add-ins conflict with Outlook add-ins then outlook add-in keep getting disabled. And user has to enable it manually after Outlook restarts. 
Resolution: By default Lync Meeting Scheduling Outlook Addin or Skype Meeting Add-in for Microsoft Office 2013 installs wit load behavior "Load at Startup". However due to some conflict users Lync or Skype add-ins load behavior get changed to loaded instead of "Load at Startup" had to re-enable Lync Meeting Add-In in each time Outlook 2013 was started as it was not set to "Load at Startup". Look at the below screenshot. Now question is how we can change load behavior …

Unable to share desktop in Skype for Business?

Unable to share desktop in Skype for Business?
You can show your entire desktop or just a program to everyone in a Skype for Business Meeting, call, or instant messaging (IM) conversation. However sometime this feature does not work and give different errors.  Error message: ·Cannot start Desktop/Application Sharing due to network issues. ·An error occurred during the screen presentation. Resolution: There are multiple thing which may affect application/desktop sharing. 1.Make sure application / desktop sharing enabled on Skype for Business / Lync Server. SfB /Lync Control Panel > Conferencing > Conferencing policy > select Global or create new policy and set enable ‘Enable application and desktop sharing’. Refer below image. 2.Make sure your Skype for Business (Lync) client is updated with latest cumulative updates. Download latest update Skype (Lync) client. 3.Update your Video and Display drivers. a.Go to Start > Control panel. b.Search for Device Manager, and then open it. c.Find V…

Unable to login to Skype for Business client?

Unable to login to Skype for Business client? In order to sign-in on Skype (Lync) you must have login credential provided to you from your organization. ·Sign-in address: bilag@orgname.com ·User name: orgname\bilag ·Password: ************
Note: Orgname.com is my SIP domain name. Here are the most common mistake people make while sign-in on Skype for Business (Lync).
1.If you have login credential however still unable to sign-in then make sure you are putting proper login credential. Below error shows when you are wrong entering your sign-in address:
2.If you are writing correct Sign-in address however getting DNS error then contact administrator/ Support team there may be a DNS resolution or configuration issue. Administrator need to verify the SfB (Lync) AutoDiscover DNS records. 3.Sometime users password may expired/ lockout: Make sure that you password is not expire and lockout. If yes then call to helpdesk and reset your password / unlock. 4.Make user to have updated Skype for Business cli…