Skip to main content

We can’t sign you in because your organization doesn’t support this version of Lync. Please install Lync 2010 from your mobile store.


Issue: Unable to login on Lync 2013 Mobile client.
Error:
1.     We can’t sign you in because your organization doesn’t support this version of Lync. Please install Lync 2010 from your mobile store.

2.     You can't sign in with this version of Lync. Please install Lync 2010.
 
Problem Statement:
When users trying to log on Lync 2013 Mobile client they received above error cum notification that your organization doesn’t support this version.
Our user gets confused asking for allow to Lync 2013 mobile client in our organization to use. However my environment using Lync Server 2010 on premises.
Resolution:
Error messaging stating that your Lync organization doesn’t support Lync 2013 Mobile client. In my case I have Lync Server 2010 and affected users are using Lync 2013 Mobile client on their mobile.
Lync server 2010 won’t support Lync 2013 Mobile client.
Because of that it shows above error shows, ‘can’t sign-in because your organization doesn’t support’.
Lync 2013 Mobile relies on Unified Communication Web API (UCWA) that comes with February 2013 Cumulative Update for Lync Server 2013 or later, which Lync Server 2010 does not provide.Lync Server 2013: If the users are signing in to an on-premises Lync Server 2013 deployment, you must apply Cumulative Update 1 for Lync Server 2013, and mobility must be enabled. For more information, go to the following Microsoft Knowledge Base article:
2809243 Updates for Lync Server 2013. 

The Lync 2013 Windows Phone mobile client can only be installed on Windows Phone 8 and can only connect if the user is homed on a Lync Server 2013 pool that has the cumulative update installed.  If you try to sign in to a Lync Server 2010 Front End Server or a Lync Server 2013 Front End Server without the cumulative update using the Lync 2013 mobile client you will see "You can't sign in with this version of Lync. Please install Lync 2010." error message.

Thank you.

Comments

Popular posts from this blog

Outlook Add-in for Skype meeting getting disable after restarting Outlook.

Issue: Outlook Add-in for Lync meeting getting disable after restarting Outlook.
Problem Statement: Outlook Add-ins gets install automatically when Office 2013 installs (Lync and Skype for Business clients are part of Office package). Add-ins name is Lync Meeting Scheduling Outlook Addin or Skype meeting Add-in for Microsoft Office 2013. Sometime if other add-ins conflict with Outlook add-ins then outlook add-in keep getting disabled. And user has to enable it manually after Outlook restarts. 
Resolution: By default Lync Meeting Scheduling Outlook Addin or Skype Meeting Add-in for Microsoft Office 2013 installs wit load behavior "Load at Startup". However due to some conflict users Lync or Skype add-ins load behavior get changed to loaded instead of "Load at Startup" had to re-enable Lync Meeting Add-In in each time Outlook 2013 was started as it was not set to "Load at Startup". Look at the below screenshot. Now question is how we can change load behavior …

Unable to share desktop in Skype for Business?

Unable to share desktop in Skype for Business?
You can show your entire desktop or just a program to everyone in a Skype for Business Meeting, call, or instant messaging (IM) conversation. However sometime this feature does not work and give different errors.  Error message: ·Cannot start Desktop/Application Sharing due to network issues. ·An error occurred during the screen presentation. Resolution: There are multiple thing which may affect application/desktop sharing. 1.Make sure application / desktop sharing enabled on Skype for Business / Lync Server. SfB /Lync Control Panel > Conferencing > Conferencing policy > select Global or create new policy and set enable ‘Enable application and desktop sharing’. Refer below image. 2.Make sure your Skype for Business (Lync) client is updated with latest cumulative updates. Download latest update Skype (Lync) client. 3.Update your Video and Display drivers. a.Go to Start > Control panel. b.Search for Device Manager, and then open it. c.Find V…

Unable to login to Skype for Business client?

Unable to login to Skype for Business client? In order to sign-in on Skype (Lync) you must have login credential provided to you from your organization. ·Sign-in address: bilag@orgname.com ·User name: orgname\bilag ·Password: ************
Note: Orgname.com is my SIP domain name. Here are the most common mistake people make while sign-in on Skype for Business (Lync).
1.If you have login credential however still unable to sign-in then make sure you are putting proper login credential. Below error shows when you are wrong entering your sign-in address:
2.If you are writing correct Sign-in address however getting DNS error then contact administrator/ Support team there may be a DNS resolution or configuration issue. Administrator need to verify the SfB (Lync) AutoDiscover DNS records. 3.Sometime users password may expired/ lockout: Make sure that you password is not expire and lockout. If yes then call to helpdesk and reset your password / unlock. 4.Make user to have updated Skype for Business cli…