Skip to main content

Lync Error ID and diagnostic reason.


Lync Error ID and diagnostic reason.

While troubleshooting Lync related issue you need error id and diagnostic reason information.

Mode
Error ID
Error Message
Additional Information
Diagnostic reason
IM
0
This message was not delivered to [user name]because the service is not available.
Server Internal Error.
IM
1
[user name] could not be reached and this message was not delivered.
Service Unavailable.
Conference
4
The network is busy. Cannot join the meeting.
Insufficient bandwidth to establish session. Do not attempt re-route.
Conference
4
Cannot add [user name] to the meeting because network is busy.
Insufficient bandwidth to establish session. Do not attempt re-route.
Voice
4
Could not complete the call because the network is busy. Try again later.
Insufficient bandwidth to establish session. Do not attempt re-route.
Voice
4
Cannot complete the transfer.
Transfer failed because the network is busy. Please try again later.
Insufficient bandwidth to establish session. Do not attempt re-route.
Voice
4
Could not add video because the network is busy. Try again later.
Insufficient bandwidth to establish session. Do not attempt re-route.
Voice
5
This call may take longer to connect because the network is busy. Some functionality may be reduced.
This call may take longer to connect because the network is busy. Some functionality may be reduced.
Insufficient bandwidth to establish session. Attempt PSTN re-route.
Conference
1003
This online meeting cannot be found.
This online meeting cannot be found on the server. Please check the meeting ID and try again.
User does not exist.
Conference
1003
[user name] cannot be found. Please check the address and try again.
User does not exist.
IM
1003
[user name] could not be found and this message was not delivered:
User does not exist.
Voice
1003
Cannot locate [user name].
There may be an error in the address. Check the address and then try again.
User does not exist.
Voice
1003
Cannot complete the transfer.
This phone number or address is incorrect, or it is outside of your organization and is not federated with your company. Please contact your support team with this information.
User does not exist.
Conference
1004
[user name] did not respond to the invitation.
Route set is no longer valid.
Sharing
1004
Sharing ended due to network issues. Try again later.
Route set is no longer valid.
Conference
1005
Cannot join this meeting from outside your organization.
Cannot join the meeting because the meeting organizer is outside of your organization and is not federated with your company. Or, the meeting information may be incorrect. Please contact your support team with this information.
Cannot route to destination domain.
Conference
1005
Cannot reach [user name].
The address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
Cannot route to destination domain.
IM
1005
This message was not delivered to [user name]because the address is outside of your organization and is not federated with your company, or the address is incorrect. Please contact your support team with this information.
Cannot route to destination domain.
Sharing
1005
[user name] did not receive your sharing invitation.
[user name] did not receive your sharing invitation because the address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
Cannot route to destination domain.
Sharing
1005
[user name] did not receive your sharing invitation.
[user name] did not receive your sharing invitation because the address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
Cannot route to destination domain.
Voice
1005
Cannot locate [user name].
This phone number or address is incorrect, or it is outside of your organization and is not federated with your company. Please contact your support team with this information.
Cannot route to destination domain.
Sharing
1007
Screen sharing cannot connect to the server now.
Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information.
Temporarily cannot route.
Conference
1008
Cannot join this meeting from outside your organization.
Cannot join the meeting because the meeting organizer is outside of your organization and is not federated with your company. Or, the meeting information may be incorrect. Please contact your support team with this information.
Unable to resolve DNS SRV record.
Conference
1008
Cannot reach [user name].
The address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
Unable to resolve DNS SRV record.
IM
1008
This message was not delivered to [user name]because the address is outside of your organization and is not federated with your company, or the address is incorrect. Please contact your support team with this information.
Unable to resolve DNS SRV record.
Sharing
1008
[user name] did not receive your sharing invitation.
[user name] did not receive your sharing invitation because the address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
Unable to resolve DNS SRV record.
Voice
1008
Cannot locate [user name].
This phone number or address is incorrect, or it is outside of your organization and is not federated with your company. Please contact your support team with this information.
Unable to resolve DNS SRV record.
Voice
1008
Cannot complete the transfer.
This phone number or address is incorrect, or it is outside of your organization and is not federated with your company. Please contact your support team with this information.
Unable to resolve DNS SRV record.
Conference
1009
Cannot join this meeting from outside your organization.
Cannot join the meeting because the meeting organizer is outside of your organization and is not federated with your company. Or the meeting information may be incorrect. Please contact your support team with this information.
No match for domain in DNS SRV results.
Conference
1009
Cannot reach [user name].
The address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
No match for domain in DNS SRV results.
IM
1009
This message was not delivered to [user name]because the address is outside of your organization and is not federated with your company, or the address is incorrect. Please contact your support team with this information.
No match for domain in DNS SRV results.
Sharing
1009
[user name] did not receive your sharing invitation.
[user name] did not receive your sharing invitation because the address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
No match for domain in DNS SRV results.
Sharing
1009
[user name] did not receive your sharing invitation.
[user name] did not receive your sharing invitation because the address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
No match for domain in DNS SRV results.
Voice
1009
Cannot locate [user name].
This phone number or address is incorrect, or it is outside of your organization and is not federated with your company. Please contact your support team with this information.
No match for domain in DNS SRV results.
Voice
1009
Cannot complete the transfer.
This phone number or address is incorrect, or it is outside of your organization and is not federated with your company. Please contact your support team with this information.
No match for domain in DNS SRV results.
Voice
1011
The call could not be completed. Please try again later.
Ms-diagnostics header not provided by previous hop.
Conference
3026
Cannot join the meeting as an anonymous attendee.
Cannot join the meeting because unauthenticated users are not allowed. Contact the meeting leader for more information.
Conference does not allow anonymous users.
Conference
3027
You do not have permission to join this meeting.
Cannot join the meeting because you do not have permission. Please contact the meeting leader for more information.
User not allowed in closed conference.
Conference
3028
Cannot join the meeting as an anonymous attendee.
Cannot join the meeting. Joining as an unauthenticated user is not supported. Contact your support team for more information.
Anonymous access disabled globally.
Conference
3032
This online meeting cannot be found.
This online meeting cannot be found on the server. Please check the meeting ID and try again.
Conference does not exist.
Conference
3033
The conferencing service did not respond. Please wait and try again.
The C3P transaction timed out.
Sharing
3033
The conferencing service did not respond. Please wait and try again.
The C3P transaction timed out.
Conference
3040
The meeting you are trying to join has ended.
The meeting you are trying to join has ended or does not exist. Contact your support team with this information.
Conference is not active.
Conference
3041
Cannot join the meeting due to user permissions.
The information provided to the conferencing service was incorrect, or you may not have permission to join the meeting. Contact your support team with this information.
Unknown participant.
Conference
3043
Cannot join the meeting.
The meeting is not configured to allow people to join. Contact the meeting organizer for more information.
The organizer policy is not configured or is invalid.
Conference
3044
Cannot join the meeting as an anonymous attendee.
Cannot join the meeting because unauthenticated users are not allowed. Contact the meeting leader for more information.
Anonymous access is not allowed.
Conference
3097
The conferencing service did not respond. Please wait and try again.
No MCU is available via the MCU factory.
IM
3097
[user name] could not be reached and this message was not delivered:
No MCU is available via the MCU factory.
Sharing
3097
Screen sharing cannot connect to the server now.
Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information.
No MCU is available via the MCU factory.
Sharing
3097
Screen sharing cannot connect to the server now.
Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information.
No MCU is available via the MCU factory.
Voice
3097
Call was unsuccessful.
The conferencing service is not available. Please wait and try again. If this problem continues, contact your support team.
No MCU is available via the MCU factory.
Conference
3098
The conferencing service did not respond. Please wait and try again.
No MCU Factory Available.
Conference
3099
Cannot connect to this type of online meeting.
This meeting is not configured to allow people to join. Contact the meeting organizer for more information.
The requested media is not configured for this conference.
Conference
3100
Meeting is full.
Cannot connect to the meeting because it is full. Contact the meeting leader for more information.
Maximum participant count for this meeting has been exceeded.
Conference
3100
Cannot invite [user name]because the meeting is full.
Maximum participant count for this meeting has been exceeded.
Sharing
3108
Screen sharing cannot connect to the server now.
Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information.
MCU is unreachable.
Sharing
3109
Screen sharing cannot connect to the server now.
Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information.
The request was sent to the MCU but the C3P transaction timed out.
Sharing
3110
Sharing is disabled.
The MCU rejected addConference request. This usually indicates a misconfiguration.
Conference
3113
A presenter has ended the meeting.
Conference Terminated – Deleted.
Conference
3114
The meeting ended because the hosts have left.
Conference Terminated – Enterprise User Absent.
Conference
3115
This meeting was ended due to inactivity.
Conference Terminated – Inactivity.
Conference
3116
A presenter has ended the meeting.
Conference Terminated – Organizer Ended Session.
Sharing
3116
A presenter has ended the meeting.
Conference Terminated – Organizer Ended Session.
Conference
3118
You were removed from the meeting.
A presenter has removed you from the meeting. For more information, please contact the meeting organizer or a presenter.
Participant Removed.
Sharing
3118
You were removed from the meeting.
A presenter has removed you from the meeting. For more information, please contact the meeting organizer or a presenter.
Participant Removed.
Conference
3119
You were not admitted into the meeting.
Participant Denied.
Conference
3120
Call was disconnected.
The call was disconnected because the audio ended. This can happen if there are delays in the network. Try logging out of
Participant session expired.
IM
3122
This message may not have been delivered to [user name] because there was no response from the server.
The C3P request sent to the MCU failed.
Sharing
3122
Screen sharing cannot connect to the server now.
Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information.
The C3P request sent to the MCU failed.
Conference
3138
The subject line is too long.
The online meeting cannot be created because the subject is too long. Please shorten the subject and try again.
The requested conference subject exceeds the maximum length.
Conference
3181
Meeting permissions are preventing you from joining.
The permissions set for this meeting require you to end your audio call before you can join by using the meeting link. Please hang up and then click the meeting link again. Once you have joined the meeting, you may call to join audio again if you need to.
Rich join is not allowed for lobby bypassed user.
Voice
4002
Cannot complete the call.
There is more than one contact with your phone number. If you cannot resolve this problem, contact your support team with this information.
Multiple users associated with the source phone number.
Voice
4004
The provided credentials are not authorized by the server.
Credentials provided are not authorized to act as specified from URI.
Voice
4009
Cannot contact [user name].
There is more than one contact with the same phone number. Try calling again. If you still cannot complete the call, contact your support team with this information.
Multiple users associated with the destination phone number.
Conference
5001
The conferencing service did not respond. Please wait and try again.
Request timed out.
Conference
5001
Cannot reach [user name]. Try again later.
Request timed out.
IM
5001
This message may not have been delivered to[user name] because there was no response from the server.
Request timed out.
Voice
5001
Call was unsuccessful.
The server timed out. Wait and try again. If the problem continues, contact your support team with this information.
Request timed out.
Conference
5026
The conferencing service did not respond. Please wait and try again.
Request was sent to Callee Client but it timed out.
Conference
5026
Cannot reach [user name]. Try again later.
Request was sent to Callee Client but it timed out.
IM
5026
This message may not have been delivered to[user name] because there was no response from the server.
Request was sent to Callee Client but it timed out.
Voice
5026
Call was unsuccessful.
The server timed out. Wait and try again. If the problem continues, contact your support team with this information.
Request was sent to Callee Client but it timed out.
IM
6000
[user name] could not be reached and this message was not delivered:
SIP request send failed.
Conference
6001
[user name] did not respond to the invitation.
Request time-out.
IM
6001
[user name] could not be reached and this message was not delivered:
Request time-out.
IM
6002
[user name] could not be reached and this message was not delivered:
Dialog/Transaction does not exist.
IM
6004
The message was not delivered. [user name] is signed in to a device that cannot receive messages.
Media type is not supported.
IM
6005
This message was not delivered to [user name]because the service is not available:
Invite session is not set up.
IM
6006
This message was not delivered to [user name]because the service is not available:
MCU is shutting down.
IM
6007
This message was not delivered to [user name]because the service is not available:
Conference URI not present in request.
IM
6008
This message was not delivered to [user name]because the service is not available:
Conference represented by conf uri does not exist.
IM
6009
This message was not delivered to [user name]because it is too large:
Message has exceeded maximum allowed length.
IM
6010
You are not authorized to send messages to [user name]. This message was not delivered:
Authorization failure.
IM
6011
[user name] could not be found and this message was not delivered:
User not found.
IM
6012
[user name] could not be found and this message was not delivered:
Participant is not expected to be incoming.
IM
6013
This message was not delivered to [user name]because the service is not available:
Conference is terminated.
IM
6014
This message was not delivered to [user name]because the service is not available:
Unexpected invite or reinvite request.
IM
6015
This message was not delivered to [user name]because this type of content could not be received:
SDP is not acceptable.
IM
6017
This message was not delivered to [user name]because it is too large:
INFO body has exceeded maximum allowed length.
IM
6024
[user name] cannot receive messages in the format you used. This message was not delivered:
Message does not contain a format acceptable to the client.
Conference
7012
Cannot start the online meeting due to encryption issues.
The conferencing service does not support the type of content encryption you are using. Contact your support team for more information.
Cannot support media encryption required by client.
Voice
7012
Cannot start the online meeting due to encryption issues.
The conferencing service does not support the type of content encryption you are using. Contact your support team for more information.
Cannot support media encryption required by client.
Voice
7013
Cannot connect to the online meeting.
The conferencing requires content encryption to join the meeting. Contact your support team with this information.
SRTP-encrypted media required to join.
Voice
10006
Cannot connect the call due to a server error. Please try again
Proxy-side media negotiation failed.
Voice
10009
The server is not responding or cannot be reached. Please try your call again later.
Mediation server is shutting down.
Voice
10400
The call cannot be completed as dialed.
The call cannot be completed as dialed. Verify the dialing rules for your organization and try again.
Gateway responded with 400 Bad Request.
Voice
10503
The server cannot forward the call. Please try again.
Gateway responded with 503 Service Unavailable.
Voice
12000
The call could not be completed. Please try again later.
The call could not be completed because of a busy network. Please try again later.
Routes available for this request but no available gateway at this point.
Voice
12001
Your organization does not support calling this number.
User policy does not contain phone route usage.
Conference
12013
Conference does not permit unauthenticated users to join from or dial out to another device.
Conference dialouts from anonymous users disallowed.
Voice
12013
Conference does not permit unauthenticated users to join from or dial out to another device.
Conference dialouts from anonymous users disallowed.
Conference
13002
[user name] cannot be reached and may be offline.
The routing rules did not result in a final response.
Voice
13002
[user name] is unavailable or may be offline.
The routing rules did not result in a final response.
Voice
13002
Cannot complete the transfer.
Call was not transferred because[user name] cannot be reached and may be offline.
The routing rules did not result in a final response.
Conference
13010
The network is busy. Cannot join the meeting.
Target rejected call because of bandwidth congestion.
Conference
13010
Cannot add [user name] to the meeting because network is busy.
Target rejected call because of bandwidth congestion.
Voice
13010
Could not complete the call because the network is busy. Try again later.
Target rejected call because of bandwidth congestion.
Voice
13010
Cannot complete the transfer.
Could not complete the call because the network is busy. Try again later.
Target rejected call because of bandwidth congestion.
Voice
14005
Unable to place call. Please check the number and try again.
Could not find profile in internal lookup.
Conference
14010
Call was not completed or has ended.
Cannot complete the call. To correct this problem you may need to provide an area code, a number to access an outside phone line, or a number to dial long distance. If you cannot resolve this problem, your system administrator may need to change the geographic location on your user account or update the company dialing rules.
Unable to find an exact match in the rules set.
Conference
14010
Cannot reach [user name].
The address is incorrect or this person is outside your company and not federated. Please contact your support team with this information.
Unable to find an exact match in the rules set.
Voice
14010
Please check the number and try again.
The format of the number you dialed is not valid. Examples of valid dialing formats are as follows:
1+(555) 555-0123
(555) 555-0123
9+1+(555) 555-0123
011+ 12 34 56 78 99
If you continue to be unable to successfully make a call, please contact your support team.
Unable to find an exact match in the rules set.
IM
16002
This message was not delivered to [user name]because the message contents are restricted by policy. For more information, contact your system administrator.
Policy disallows message contents.
Sharing
21002
Attendees not allowed to share in this conference.
Attendees cannot share in this conference.
Sharing
21003
Sharing failed to connect due to network issues. Try again later.
Sharing failed to connect because of network issues. Try again later.
The media connection with the client was lost.
Sharing
21004
This sharing has ended because another type of sharing has started.
A presenter has started sharing content.
Sharing
21005
Application sharing ended because you joined from another client.
This user has joined the conference from another endpoint.
Sharing
21006
Application sharing failed because media failed to set up correctly.
The RDP connection failed to establish.
Sharing
21007
Application sharing ended because the application sharing conference has ended.
User removed because of conference ending.
Sharing
21008
Application sharing ended because the server is shutting down.
The Application Sharing Conferencing Service is shutting down.
Sharing
21012
Sharing failed to connect due to network issues. Try again later.
Sharing failed to connect because of network issues. Try again later.
The media connection with the client was lost.
Voice
25001
This call may take longer to connect because the network is busy. Some functionality may be reduced.
This call may take longer to connect because the network is busy. Some functionality may be reduced.
Retrying via PSTN because of bandwidth congestion.
Voice
26014
Cannot complete the call because you are no longer an agent for [user name].
User not authorized to make outbound call on behalf of the Response Group.
Voice
26019
Service is temporarily unavailable.
Response Group settings found but is not active.
Voice
35000
No call is parked at this number.
You have dialed a number used for retrieving parked calls. No call is currently parked at this number. The call may have been retrieved or it may have ended. If you were not trying to retrieve a parked call or know that the parked call is still parked, please check the number and try again.
Orbit not found.
Voice
35002
Cannot park call right now. Please try again later.
No orbits are available.
Voice
35007
Cannot park call right now. Please try again later.
Park request failed. Cannot establish a connection between the Call Park application and the parkee.
Voice
35015
The call was ended while it was on hold.
Park time expired. Terminating parkee call leg.

 

Comments

Popular posts from this blog

Outlook Add-in for Skype meeting getting disable after restarting Outlook.

Issue: Outlook Add-in for Lync meeting getting disable after restarting Outlook.
Problem Statement: Outlook Add-ins gets install automatically when Office 2013 installs (Lync and Skype for Business clients are part of Office package). Add-ins name is Lync Meeting Scheduling Outlook Addin or Skype meeting Add-in for Microsoft Office 2013. Sometime if other add-ins conflict with Outlook add-ins then outlook add-in keep getting disabled. And user has to enable it manually after Outlook restarts. 
Resolution: By default Lync Meeting Scheduling Outlook Addin or Skype Meeting Add-in for Microsoft Office 2013 installs wit load behavior "Load at Startup". However due to some conflict users Lync or Skype add-ins load behavior get changed to loaded instead of "Load at Startup" had to re-enable Lync Meeting Add-In in each time Outlook 2013 was started as it was not set to "Load at Startup". Look at the below screenshot. Now question is how we can change load behavior …

Unable to share desktop in Skype for Business?

Unable to share desktop in Skype for Business?
You can show your entire desktop or just a program to everyone in a Skype for Business Meeting, call, or instant messaging (IM) conversation. However sometime this feature does not work and give different errors.  Error message: ·Cannot start Desktop/Application Sharing due to network issues. ·An error occurred during the screen presentation. Resolution: There are multiple thing which may affect application/desktop sharing. 1.Make sure application / desktop sharing enabled on Skype for Business / Lync Server. SfB /Lync Control Panel > Conferencing > Conferencing policy > select Global or create new policy and set enable ‘Enable application and desktop sharing’. Refer below image. 2.Make sure your Skype for Business (Lync) client is updated with latest cumulative updates. Download latest update Skype (Lync) client. 3.Update your Video and Display drivers. a.Go to Start > Control panel. b.Search for Device Manager, and then open it. c.Find V…

Unable to login to Skype for Business client?

Unable to login to Skype for Business client? In order to sign-in on Skype (Lync) you must have login credential provided to you from your organization. ·Sign-in address: bilag@orgname.com ·User name: orgname\bilag ·Password: ************
Note: Orgname.com is my SIP domain name. Here are the most common mistake people make while sign-in on Skype for Business (Lync).
1.If you have login credential however still unable to sign-in then make sure you are putting proper login credential. Below error shows when you are wrong entering your sign-in address:
2.If you are writing correct Sign-in address however getting DNS error then contact administrator/ Support team there may be a DNS resolution or configuration issue. Administrator need to verify the SfB (Lync) AutoDiscover DNS records. 3.Sometime users password may expired/ lockout: Make sure that you password is not expire and lockout. If yes then call to helpdesk and reset your password / unlock. 4.Make user to have updated Skype for Business cli…