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Call forwarding options using Skype for Business.


Call forwarding options using Skype for Business.

In Skype for Business 2015 client has similar call forwarding option available as like in Lync 2013. Here are the call forwarding option:

1.     How to send call directly to voice mail?

a.     At the bottom of the Skype for Business window, click the Call Forwarding button drop-down, and choose Forward Calls To.

b.     On the Forward Calls To peek, select either:

·         Work to have the call sent to your work number/desk phone.

·         Voice mail to have the call sent to your voice mail where you can retrieve it later.

·         New Number or Contact and type in a new phone number, and then search a contact in the dialog box that is displayed.

 

2.     How to stop call forwarding?
At the bottom of the Skype for Business window, click the Call Forwarding button drop-down, and choose Turn Off Call Forwarding. 

3.     Set up simultaneously ring?
Unlike call forwarding where your work phone doesn’t ring, you can set your incoming calls to simultaneously ring your phone and another number or contact. This setting can help ensure that callers don’t get the busy signal and their calls don’t get missed. At the same time, they won’t be aware that their call was forwarded.

1.     At the bottom of the Skype for Business window, click the Call Forwarding button drop-down Call Forwarding button, and choose Simultaneously Ring.

2.     On the Simultaneously Ring peek, select either:

a.     Work to ring both Skype for Business on your computer (through VoIP) and your work phone when a call comes in.

b.     New Number to ring both your work phone and another phone number when a call comes in. Enter the new number in the Edit Phone Number dialog box when it appears.
 

If the Call Forwarding option isn’t set to Simultaneously Ring on your mobile phone, you won’t receive incoming Skype for Business calls on your mobile phone when Voice over IP isn’t available.

Thank you.

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