Skip to main content

How to set Secondary Ringer in Skype for Business 2015?

How to set Secondary Ringer in Skype for Business 2015?
Recently received couple queries from customer that when Skype for Business user setup up more than one audio device choose to set both to ring when they get a call. (Under Secondary Ringer, select Also ring, and then selecting an additional device). However call never ring to secondary device.

Example: I have selected audio device as “headset” and secondary ringer selected as my Laptop speaker. However my laptop speaker is not ringing when I get calls.

You can fix this using Sound setting,

Start > Search > Sound > under ‘Playback

Right click on ‘Speakers / Headphones’ and select ‘Set as Default Device’ in order to get selected as default.
After you make both audio devices as default device then it will looks like below:

Make sure you have Selected audio device as ‘Headset’ and secondary ringing device selected as Speaker / Headphones (Realtek High Definition Audio) Laptop speaker.
Now when you receive call on Skype for Business or Lync client it will get ring on both audio device (Headset and Laptop speaker) so user will not missed their important calls.

How to set up your device?
1.     In the Skype for Business (Lync) main window, go to Options Screenshot of Lync Options button > Audio device, and then choose the device you want.

2.     Click the green arrow next to Speaker to hear a sample tone, and drag the slider if you need to adjust the volume.

3.     To test your mic volume, speak for a few seconds. The volume is optimal when the progress bar reaches the middle of the test area. Drag the slider next to Microphone to adjust the mic volume.

4.     Click the green arrow button next to Ringer to hear a sample ring when you get a call, and drag the slider to adjust the ringer volume.

5.     Click Check Call Quality and follow the prompts to record a short message and play it back. Adjust audio as needed. Note that this option may not be available for your account.

6.     If you have more than one audio device, you can choose to set both to ring when you get a call. Under Secondary Ringer, select Also ring, and then select an additional device.
You can also select Unmute when my phone rings, which will automatically unmute your speakers when you receive a Skype for Business (Lync) call.

7.     Select Allow stereo audio playback when available to make sure that the best audio quality is available during a meeting.

8.     Click OK when you’re done.

TIP    You can select different devices for microphone and speakers under each section. But to avoid echoing, it's better to use the same device for both. If you have to use separate devices, minimize echoing by lowering your speaker's volume.

If you don’t see your device in the list, make sure it’s connected directly to your computer and follow the instructions that came with the device to install it. If you’re not able to set up your device, see the troubleshooting topic. For a quick workaround, call into the meeting with a phone. See Call into a Lync Meeting.

More information about Skype for Business (Lync) audio:

·         Troubleshoot Lync Audio

·         If you use Skype for Business (Lync) with Office 365, see Use audio in a Skype for Business (Lync), (O365) andQuick Reference about audio, (O365).

·         If you don’t use Skype for Business (Lync) with Office 365, see Use audio in a Skype for Business (Lync) Meetingand Skype for Business (Lync) Audio Quick Reference Card.

Thank you.


Popular posts from this blog

Outlook Add-in for Skype meeting getting disable after restarting Outlook.

Issue: Outlook Add-in for Lync meeting getting disable after restarting Outlook.
Problem Statement: Outlook Add-ins gets install automatically when Office 2013 installs (Lync and Skype for Business clients are part of Office package). Add-ins name is Lync Meeting Scheduling Outlook Addin or Skype meeting Add-in for Microsoft Office 2013. Sometime if other add-ins conflict with Outlook add-ins then outlook add-in keep getting disabled. And user has to enable it manually after Outlook restarts. 
Resolution: By default Lync Meeting Scheduling Outlook Addin or Skype Meeting Add-in for Microsoft Office 2013 installs wit load behavior "Load at Startup". However due to some conflict users Lync or Skype add-ins load behavior get changed to loaded instead of "Load at Startup" had to re-enable Lync Meeting Add-In in each time Outlook 2013 was started as it was not set to "Load at Startup". Look at the below screenshot. Now question is how we can change load behavior …

Unable to share desktop in Skype for Business?

Unable to share desktop in Skype for Business?
You can show your entire desktop or just a program to everyone in a Skype for Business Meeting, call, or instant messaging (IM) conversation. However sometime this feature does not work and give different errors.  Error message: ·Cannot start Desktop/Application Sharing due to network issues. ·An error occurred during the screen presentation. Resolution: There are multiple thing which may affect application/desktop sharing. 1.Make sure application / desktop sharing enabled on Skype for Business / Lync Server. SfB /Lync Control Panel > Conferencing > Conferencing policy > select Global or create new policy and set enable ‘Enable application and desktop sharing’. Refer below image. 2.Make sure your Skype for Business (Lync) client is updated with latest cumulative updates. Download latest update Skype (Lync) client. 3.Update your Video and Display drivers. a.Go to Start > Control panel. b.Search for Device Manager, and then open it. c.Find V…

Unable to login to Skype for Business client?

Unable to login to Skype for Business client? In order to sign-in on Skype (Lync) you must have login credential provided to you from your organization. ·Sign-in address: ·User name: orgname\bilag ·Password: ************
Note: is my SIP domain name. Here are the most common mistake people make while sign-in on Skype for Business (Lync).
1.If you have login credential however still unable to sign-in then make sure you are putting proper login credential. Below error shows when you are wrong entering your sign-in address:
2.If you are writing correct Sign-in address however getting DNS error then contact administrator/ Support team there may be a DNS resolution or configuration issue. Administrator need to verify the SfB (Lync) AutoDiscover DNS records. 3.Sometime users password may expired/ lockout: Make sure that you password is not expire and lockout. If yes then call to helpdesk and reset your password / unlock. 4.Make user to have updated Skype for Business cli…