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How to set Secondary Ringer in Skype for Business 2015?


How to set Secondary Ringer in Skype for Business 2015?
 
Recently received couple queries from customer that when Skype for Business user setup up more than one audio device choose to set both to ring when they get a call. (Under Secondary Ringer, select Also ring, and then selecting an additional device). However call never ring to secondary device.

Example: I have selected audio device as “headset” and secondary ringer selected as my Laptop speaker. However my laptop speaker is not ringing when I get calls.

 
 
You can fix this using Sound setting,

Start > Search > Sound > under ‘Playback

Right click on ‘Speakers / Headphones’ and select ‘Set as Default Device’ in order to get selected as default.
After you make both audio devices as default device then it will looks like below:

Make sure you have Selected audio device as ‘Headset’ and secondary ringing device selected as Speaker / Headphones (Realtek High Definition Audio) Laptop speaker.
Now when you receive call on Skype for Business or Lync client it will get ring on both audio device (Headset and Laptop speaker) so user will not missed their important calls.

How to set up your device?
1.     In the Skype for Business (Lync) main window, go to Options Screenshot of Lync Options button > Audio device, and then choose the device you want.

 
2.     Click the green arrow next to Speaker to hear a sample tone, and drag the slider if you need to adjust the volume.

3.     To test your mic volume, speak for a few seconds. The volume is optimal when the progress bar reaches the middle of the test area. Drag the slider next to Microphone to adjust the mic volume.

4.     Click the green arrow button next to Ringer to hear a sample ring when you get a call, and drag the slider to adjust the ringer volume.

5.     Click Check Call Quality and follow the prompts to record a short message and play it back. Adjust audio as needed. Note that this option may not be available for your account.

6.     If you have more than one audio device, you can choose to set both to ring when you get a call. Under Secondary Ringer, select Also ring, and then select an additional device.
You can also select Unmute when my phone rings, which will automatically unmute your speakers when you receive a Skype for Business (Lync) call.

7.     Select Allow stereo audio playback when available to make sure that the best audio quality is available during a meeting.

8.     Click OK when you’re done.

TIP    You can select different devices for microphone and speakers under each section. But to avoid echoing, it's better to use the same device for both. If you have to use separate devices, minimize echoing by lowering your speaker's volume.

If you don’t see your device in the list, make sure it’s connected directly to your computer and follow the instructions that came with the device to install it. If you’re not able to set up your device, see the troubleshooting topic. For a quick workaround, call into the meeting with a phone. See Call into a Lync Meeting.

More information about Skype for Business (Lync) audio:





·         Troubleshoot Lync Audio

·         If you use Skype for Business (Lync) with Office 365, see Use audio in a Skype for Business (Lync), (O365) andQuick Reference about audio, (O365).

·         If you don’t use Skype for Business (Lync) with Office 365, see Use audio in a Skype for Business (Lync) Meetingand Skype for Business (Lync) Audio Quick Reference Card.


Thank you.

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