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Skype for Business client (Lync) useful tips to enhance client experience


Skype for Business (Lync) client useful tips to enhance client experience:
Here are the some tips and tricks which will enhance your Skype for Business client experience.
A.    How to continue phone call when you joined from Laptop and want leave office?

B.     How to make phone number and SIP address to clickable in Outlook Signature.

C.     How to records peer to peer or PSTN call using Skype for Business?

D.    How to see what time is for the contact that I am calling?

E.     Is Skype for Business recognize Phoneword?

F.     How to share PowerPoint presentation to a Skype for Business Meeting that is in progress?
Details:
1.     How to continue phone call when you joined from Laptop and want leave office?
When you join call from my laptop and want to leave office however want to continue with call. Then simply transfer call to your mobile number and continue with call.

Click on ‘Transfer’ > Select mobile number > Click on Transfer and received call your mobile and continue with call.

 
Note: You may not transfer the call back to the Skype for Business client.

*This tip does NOT require the Skype for Business (Lync) mobile client to be installed on the mobile device. 

Incase mobile number is not showing while transferring call then you can add mobile using below steps:

A.    On Skype for Business (Lync) client, Click on gear Icon > Options> Phones > Mobile Phone.


If you unable to add mobile number then contact your IT team to add mobile phone for you. 

2.     How to make phone number and SIP address to clickable in Outlook Signature.

Very simple, just add Tel:+ in front of phone number and SIP: in front of SIP URI.

 

3.     How to records peer to peer or PSTN call using Skype for Business?

Skype for Business client record conference calls however not peer-to-peer call.

A.    To record conference call: Click on … Start Recording


B.     When you are having peer-to-peer Skype call or PSTN call (dialed  number) and you want to record that call:

A.    Simply promote peer to peer call to conference adding someone to call (Offline contact or add fake contact works as well).

E.g. I called +1408-XXX-XXXX number and want to records call however cannot record as expected because Skype for Business or Lync allow to record only conference calls. See the below screenshot. 
 


B.     Now add fake contact to same call to promote peer-to-peer PSTN call to conference call in order to record call.

E.g. existing PSTN call I invited fakeid@mydomain.com (it’s not real ID hence it will fails) however my call promoted to conference hence I can record the call even though this is PSTN call.

 

4.     How to see what time is for the contact that I am calling?

You can see contacts current time zone and time, you can simple hover the mouse on contact that you are calling and see contact card.
 


Make sure: The contact does need to have your contact in their Skype for Business (Lync) set to the correct Privacy Relationship. Just ask them to do this:

In their Skype for Business contact list, right click on your contact, left click on Change Privacy Relationship and set to Workgroup.

A.    They have to Right click on your contact - Change Privacy Relationship - Workgroup.

 

Once they add you in their workgroup then you can see their current time zone and time.  

5.     Is Skype for Business recognize Phoneword?

Yes, Skype for Business Phone word. Simply type toll free number and letter combination in Skype for Business (Lync) and client will recognize correctly to numbers.
 


6.     How to share PowerPoint presentation to a Skype for Business Meeting that is in progress?

If you want present PowerPoint in meeting which is in progress then simply open PowerPoint > Click on Slideshow > Click on Online Present > and select progress meeting and present. Isn’t it simple J
 

 
Will add more trick and tips in upcoming post.

Thank you.

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