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VoIP call and meeting Join doesn’t work on Nexus 6P using Skype for Business Mobile app.


VoIP call and meeting Join doesn’t work on Nexus 6P using Skype for Business Mobile app.

Error: The call couldn't be completed. Please try again later.
Recently noticed media failure issue using Skype for Business Mobile App on Nexus 6P (Android ver: 6.0.1, Build: MMB29P) over both LTE and Wi-Fi. VoIP Calls (P2P) and connections to meetings connect and then instantly end.

Signaling is working correctly however media always fails on Nexus 6P using Skype for Business Mobile app client.

The behavior, that I have seen with Skype for Business Mobile app is that if I make a call over Wi-fi (Required Wi-Fi for audio/Video) it fails instantly. If I make the call on LTE, I get a call back from my S4B phone number on my cell phone via Call via work. VoIP never work using Nexus 6P Phone.

Other than Nexus 6P all other mobile phone (iPhone, Samsung, Windows Mobile etc.)  S4B app works correctly including Media and Signaling.

Instant message, Presence, Meeting information, contact search, upcoming meeting etc. works correctly on Nexus 6P.

Checking with Microsoft to update bug or known issue information.

Thank you

Comments

  1. Any update on this issue? I am having the exact same issue.

    ReplyDelete
  2. Any update on this issue? I am having the exact same issue.

    ReplyDelete
    Replies
    1. JWise1203, Microroft is working on bug fix. currently there is no ETA. Will update here as soon as I get update on fix from Microsoft.

      Delete
  3. I hope this problem gets resolved quickly ... I have a hard time participating in Conference call now for work because of this "bug" in the Version 6 of Skype for Business. It is because of this that I turn off auto-update on my Nexus 6P because previous version works fine! :-(

    ReplyDelete
  4. This is still an issue, even after yesterday's update. Pretty sad.

    ReplyDelete
  5. This is still an issue

    ReplyDelete
  6. Yes, still this is not working.

    ReplyDelete
  7. I have the same issue almost - works fine on any Wifi network, but has the above error on Android 6.0.1 over LTE. iOS devices working fine on LTE or WiFi. Seems to be the only combo I can make fail consistently is: Android 6.0.1 + LTE = Fail.

    ReplyDelete
  8. You could be eligible for a complimentary Apple iPhone 7.

    ReplyDelete

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