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Skype for Business mobile App issues


Skype for Business mobile App issues

Issue 1: Unable to see meeting information on iPhone, iPad (iOS) and Android mobile devices using Skype for Business mobile app. This is known issue. For iOS 8.X, 9.0, 9.1 and 9.2.
Symptoms: When you click on meeting tab on Skype for Business app however meeting information will not show up. Most of time this issue occurs when user is on external network.
Mobile app log shows app trying reach only internal Exchange Web Services.
Resolution/Workaround:
This is known issue and Microsoft will be releasing bug fix soon. I don’t have ETA. Please don’t ask..
As a workaround users can click on meeting URL from calendar or meeting invite and join meetings. In case meeting join using fails or stuck in Safari browser then use workaround mentioned in issue 2.
More details on:

Issue 2: Unable to join a meeting from outside Lync 2013, Lync 2010, or Skype for Business on iOS 9 or 9.1.
Symptoms:
If you try to join a meeting from outside the Lync or Skype for Business mobile app. For example, if you tap the "Join Meeting" link in an email message or calendar appointment in an app other than Lync or Skype for Business. Nothing happens and Safari browser just show meeting join URL and not launching app.
Basically you're redirected to a "Join Launcher" webpage in the Safari web browser. The webpage contains a link to install the Lync 2013, Lync 2010, or Skype for Business app. However, the page does not contain a link that points to the meeting within the respective app.
Resolution/Workaround:
This is also known issue. If you apply December 2015 cumulative updates to your Lync Server to resolve above meeting join bug. However after applying updates only resolve iOS 9.0 and 9.1 bug but NOT get resolve iOS 9.2 version.
Workaround: Follow below steps:
1.       Copy the meeting URL from the meeting invitation or email. E.g. URL https://Lync.domain.com/meet/bilag/qhj0mhyk 

2.       Go to the following webpage, and then paste the URL that you copied in step 1 into the text box on that webpage:
http://aka.ms/skypemeetingjoin-ios  [once you browse this URL, It will show page like below image and then paste meeting URL which you want to join]

 
3.       Then click on Join Meeting.

4.       If you have Skype for Business app installed then it will ask you open Business app. Just say Open. If you don’t have app then it will ask for download app and take you to AppsStore.
5.       Finally you will open Skype for Business app and you will get join Skype meeting.  
Note: If user is using 9.2 iOS then they will still face join meeting issue after Server updates.

Issue 3: VoIP call and meeting Join doesn’t work on Nexus 6P using Skype for Business Mobile app.
Resolution/Workaround:
Microsoft aware of this issue and they are actively working on resolution. More details published on my blog.


Thank you.

Comments

  1. There's a simpler solution, which you can work out when you analyze the javascript on the link you provided. See here: http://www.mnott.de/workaround-for-lync-issues-opening-the-skype-for-business-application-on-ios/

    ReplyDelete
  2. You might be eligible for a free Apple iPhone 7.

    ReplyDelete

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