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Skype for Business client voice quality flow chart


Skype for Business client voice quality flow chart  

Voice quality issues:

Voice / Audio call quality issues are not always tied with network because there are multiple component work together in provide good quality. However network is what matters most. Therefore you need to understand the reliability of networks. LAN is more reliable than WAN, while the Internet is the most unreliable/unmanageable network. During troubleshooting, you have to identify this location where the issue occurred.  

There are four main areas which mainly contribute on call quality issues. Here are the main areas:

Network related issue:
End point Devices related issue :
Gateways related issues:
Core Performance related issues:
Dropped Calls
Distorted Audio
Failed calls
Failed calls
Failed Calls
Low Volume
Distorted audio
Broken up audio
Broken Up Audio
Noise
One way Audio
Distorted Audio
Delayed Audio
Echo
 
Low Volume
Distorted Audio
One way Audio
 
Noise
 
 
 
Echo

 Above table gives you general idea on what issue related to what areas.

Following flow chart gives you general approach on audio quality troubleshooting. Also convince end user to use Pre-Call diagnostic tool to check their network before join meeting / call.                        

 Author: Balu Ilag Microsoft MVP (Office server and services) 2016
 
 
 
 

Comments

  1. Wow really fantastic blog and unique content . i like it. good work. keep it up... Visit :- Skype Technical Support Also Call +1-800-231-4635 USA (Toll Free).

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