Laptop freezes when play audio / video using any browser.
Recently I see issue where every time I try to play or watch Audio / video using any browser like internet explorer, Firefox or Chrome on my Dell laptop with Windows 7, my Laptop always ends up freezing. I cannot move my mouse or anything. Then I have shut down and restart laptop to use.
I tried to update USB driver, audio driver, reinstalled browser however did not resolve.
Finally I updated the Video driver and this resolves my issue.
Right click Computer > Manage > Device Manager > Expand the Display adaptor > Right click on listed card and Click on “Update Driver Software..” see attached screenshot.
After update, restart your laptop and play audio/ video.