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Skype for Business Hybrid deployment Lesson Learned Part: 5

Skype for Business Hybrid deployment Lesson Learned Part: 5 

If you are planning to deploy Skype for Business Hybrid deployment then refer below articles:

Below are the lesson learned while moving Skype for Business / Lync Server On-Premises user to Cloud (Skype for Business Online).

You may see below error when you have multiple federated Edge servers and you have not specified the proxy pool FQDN.

When you don’t specify the correct proxy pool name as your registrarpool (FE) instead of edgepool (Edge) then you will see below error. To resolve add correct front end pool name.  

You will see below error when you don’t have live Id module install on your FE server from where you are running command.  (Module called as “Microsoft Online Services Sign-In Assistant for IT Professionals RTW”)


You are seeing below warning message because when you move user from On-Prem to Cloud (tenant) your existing meetings and recurring meetings will get affected. Or your old meetings will not available in cloud because your registrarpool will be different where meeting hosted.

If user do not have cloud license assign and you are moving that user to cloud then you endup with below error.

So before moving user assign the appropriate cloud license to the user.

Issue: Move-CsUser: Unable to locate Windows Live ID token from the provided credentials, or from Active Directory Federation Services (AD FS) credential cache.

If you don’t put credential of Office365 Admin then you may see below error. Before moving user must put credential of Office365 Admin and then run move command.

You write credential which has Office365 tenant admin permission then move user to cloud.

All Cloud PBX users are assigned the same Voice Policy named BusinessVoice which defines the calling features allowed; for example, allow Simultaneous Ring.


Error: Call was not completed or has ended.

When you move user to cloud and assign required policy with cloud PBX license and make outbound call however call not complete and gives above error.

Then make sure you have assign the Voice Routing policy to user on on-premises to route call.

Cloud PBX users must have a Voice Routing Policy assigned to them for calls to route successfully.

You can grant voice routing policy using below power shell command:

Grant-CsVoiceRoutingPolicy -Identity "Balu Ilag" -PolicyName "US-CA-SanJose-Hybrid"

Thank you.


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