Skip to main content

Call was not completed or has ended.

Issue: Voicemail not working for Skype for Business User.
User can call however unable to leave voicemail getting error “Call was not completed or has ended”.

When I checked affected user using PowerShell command (Get-CsUser –Identity “UserName”), user found like ms-diagnostic shows that the user called does have hosted voicemail policy assigned however user voicemail enabled on on-premises Exchange server, so on-premises user has hosted voicemail policy.

UCCAPI log shows below “SIP/2.0 500 Server Internal Error”.

09/06/2016|09:45:57.850 519C:4C6C INFO  :: Data Received -10.XX.XX.XX:5061 (To Local Address: 10.XX.XX.XX:59016) 820 bytes:
09/06/2016|09:45:57.850 519C:4C6C INFO  ::
SIP/2.0 500 Server Internal Error
Authentication-Info: TLS-DSK qop="auth", opaque="0151B325", srand="8A44B02C", snum="752", rspauth="82e2c7510115a094160e4fca4585d3d81de594e3", targetname="", realm="SIP Communications Service", version=4
Via: SIP/2.0/TLS 10.XX.XX.XX:59016;ms-received-port=59016;ms-received-cid=1DF9B00
Content-Length: 0
From: "Balu Ilag";tag=6793cc3b92;epid=e008faa65f
To: ;tag=493D8F7F19C696441FB579A59846207E
Call-ID: 72ad10445d304cb182fe508fd4dee53e
ms-diagnostics: 15014;reason="Hosted Voicemail Policy assigned to the user is not fully configured. Destination or Organization might be null";source="FE.MYDOMAIN.COM";appName="ExumRouting"
Server: ExumRouting/

After disabling HostedVoiceMail policy, everything started working.

Set-CsUser -Identity "bilag" -HostedVoiceMail $Null

Issue was on-premises user was assigned with hosted voicemail policy which wrong. After disabling hosted voice mail policy everything.

Thank you.


Popular posts from this blog

Outlook Add-in for Skype meeting getting disable after restarting Outlook.

Issue: Outlook Add-in for Lync meeting getting disable after restarting Outlook.
Problem Statement: Outlook Add-ins gets install automatically when Office 2013 installs (Lync and Skype for Business clients are part of Office package). Add-ins name is Lync Meeting Scheduling Outlook Addin or Skype meeting Add-in for Microsoft Office 2013. Sometime if other add-ins conflict with Outlook add-ins then outlook add-in keep getting disabled. And user has to enable it manually after Outlook restarts. 
Resolution: By default Lync Meeting Scheduling Outlook Addin or Skype Meeting Add-in for Microsoft Office 2013 installs wit load behavior "Load at Startup". However due to some conflict users Lync or Skype add-ins load behavior get changed to loaded instead of "Load at Startup" had to re-enable Lync Meeting Add-In in each time Outlook 2013 was started as it was not set to "Load at Startup". Look at the below screenshot. Now question is how we can change load behavior …

Unable to share desktop in Skype for Business?

Unable to share desktop in Skype for Business?
You can show your entire desktop or just a program to everyone in a Skype for Business Meeting, call, or instant messaging (IM) conversation. However sometime this feature does not work and give different errors.  Error message: ·Cannot start Desktop/Application Sharing due to network issues. ·An error occurred during the screen presentation. Resolution: There are multiple thing which may affect application/desktop sharing. 1.Make sure application / desktop sharing enabled on Skype for Business / Lync Server. SfB /Lync Control Panel > Conferencing > Conferencing policy > select Global or create new policy and set enable ‘Enable application and desktop sharing’. Refer below image. 2.Make sure your Skype for Business (Lync) client is updated with latest cumulative updates. Download latest update Skype (Lync) client. 3.Update your Video and Display drivers. a.Go to Start > Control panel. b.Search for Device Manager, and then open it. c.Find V…

Unable to login to Skype for Business client?

Unable to login to Skype for Business client? In order to sign-in on Skype (Lync) you must have login credential provided to you from your organization. ·Sign-in address: ·User name: orgname\bilag ·Password: ************
Note: is my SIP domain name. Here are the most common mistake people make while sign-in on Skype for Business (Lync).
1.If you have login credential however still unable to sign-in then make sure you are putting proper login credential. Below error shows when you are wrong entering your sign-in address:
2.If you are writing correct Sign-in address however getting DNS error then contact administrator/ Support team there may be a DNS resolution or configuration issue. Administrator need to verify the SfB (Lync) AutoDiscover DNS records. 3.Sometime users password may expired/ lockout: Make sure that you password is not expire and lockout. If yes then call to helpdesk and reset your password / unlock. 4.Make user to have updated Skype for Business cli…