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VoIP Exchange UM service and ms-diagnostics.


VoIP Exchange UM service and ms-diagnostics.

When we troubleshoot voice mail issues, diagnostic log shows Ms-diagnostics which is valuable to look first and see what reason and response is with error id.

Here are the all error id and reason related to Voice mail.

Error Id
Header
SIP Request, Response
Reason string
15000
ms-diagnostics
Response
User properties not readable.
15001
ms-diagnostics
Response
Unexpected exception sending to UM.
15002
ms-diagnostics
Response
Unable to determine dial plan.
15003
ms-diagnostics
Response
Dial plan is unknown.
15004
ms-diagnostics
Response
Dial plan has no servers.
15005
ms-diagnostics
Response
UM server 302 with wrong contact count.
15006
ms-diagnostics
Response
UM server sent unexpected 302 response.
15007
ms-diagnostics
Response
UM server did not respond to request.
15008
ms-diagnostics
Response
Routing to UM for Subscriber Access.
15009
ms-diagnostics
Response
Routing to UM for Auto-Attendant.
15010
ms-diagnostics
Response
Routing to UM for voice mail deposit.
15011
ms-diagnostics
Response
Attempting PSTN rerouting.
15012
ms-diagnostics
Response
PSTN re-routing is either not enabled, or not fully configured.
15013
ms-diagnostics
Response
No Hosted Voicemail Policy could be found for the user.
15014
ms-diagnostics
Response
Hosted Voicemail Policy assigned to the user is not fully configured. Destination or Organization might be null.
15015
ms-diagnostics
Response
ExUM Routing Application is in an unexpected state.
15016
ms-diagnostics
Response
Phone number is not properly configured for the AA/SA contact object.
15017
ms-diagnostics
Response
Exchange Server did not respond in time.
15018
ms-diagnostics
Response
Client transaction cancelled before final response from Exchange.
15019
ms-diagnostics
Response
Client transaction terminated before final response from Exchange.
15020
ms-diagnostics
Response
Too many 303 redirects.
15021
ms-diagnostics
Response
No contact header in 303 redirect.
15022
ms-diagnostics
Response
Invalid contact header in 303 redirect.
15023
ms-diagnostics
Response
Re-directing request to the destination in 303.
15024
ms-diagnostics
Response
Unexpected non-audio single-part SDP request targeted to voicemail routing.
15025
ms-diagnostics
Response
Unexpected non-audio multi-part SDP request targeted to voicemail routing.
15026
ms-diagnostics
Response
Unexpected non-audio non-SDP request targeted to voicemail routing.
15027
ms-diagnostics
Response
Unexpected dispatch failure.
15028
ms-diagnostics
Response
Target User is not Um Enabled.
15029
ms-diagnostics
Response
No diagnostic information found.
15030
ms-diagnostics
Response
Failed to route to Exchange Server.
15031
ms-diagnostics
Response
Exchange Server returned invalid redirection response.
15032
ms-diagnostics
Response
Re-directing request to the destination in 302.
15033
ms-diagnostics
Response
Failed to route call from public IM network to Exchange Unified Messaging servers.
15034
ms-diagnostics
Response
Failed to route to Exchange Unified Messaging server.

Thank you.

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